Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Woolard

De Witt,IA

Summary

Conscientious Field Service Technician with 20+ years background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Experienced senior technician bringing several years' experience and strengths in leadership, coaching and organizing field work. Focused on delivering high-quality work every time.

Overview

23
23
years of professional experience

Work History

Field Technician

Northeast Iowa Telephone Company
Monona, IA
01.2024 - Current
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
  • Investigated root causes of recurring problems with specific hardware or software configurations.
  • Responded quickly to emergency situations requiring immediate attention.
  • Configured routers and switches for optimal network performance.
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.
  • Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Followed safety procedures when handling hazardous materials.
  • Installed software applications according to customer specifications.
  • Interfaced with third-party providers to troubleshoot equipment issues.
  • Followed safety protocols and procedures to ensure personal and public safety.
  • Participated in training sessions to stay updated with industry standards and technologies.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.

Field Service Technician III

TechDash Telecom
Fredericksburg, TX
09.2016 - 09.2023
  • Installed and maintained telecommunications systems, including routers, switches, and related hardware.
  • Troubleshot network issues to identify root causes of problems.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Replaced faulty components in telecommunications systems as needed.
  • Deployed updated software versions across all connected devices within a customer's network.
  • Installed network interface devices and rearranged inside wiring.
  • Measured, cut, spliced and installed wires and cables.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Assembled and installed communication equipment.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Ran wires between components and to outside cable systems.

Field Service Technician III

Ericsson Communications
Memphis, TN
06.2010 - 09.2016
  • Installed and maintained telecommunications systems, including routers, switches, and related hardware.
  • Troubleshot network issues to identify root causes of problems.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Resolved customer complaints regarding telephone service or technical issues.
  • Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
  • Replaced faulty components in telecommunications systems as needed.
  • Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
  • Deployed updated software versions across all connected devices within a customer's network.
  • Measured, cut, spliced and installed wires and cables.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Assembled and installed communication equipment.
  • Ran wires between components and to outside cable systems.

Senior Technician

Sprint
Memphis, TN
01.2002 - 06.2010
  • Installed and maintained telecommunications systems, including routers, switches, and related hardware.
  • Troubleshot network issues to identify root causes of problems.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Resolved customer complaints regarding telephone service or technical issues.
  • Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
  • Replaced faulty components in telecommunications systems as needed.
  • Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
  • Deployed updated software versions across all connected devices within a customer's network.
  • Installed network interface devices and rearranged inside wiring.
  • Measured, cut, spliced and installed wires and cables.
  • Installed, set up and repaired devices and system components.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Assembled and installed communication equipment.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Ran wires between components and to outside cable systems.

Education

Associate of Applied Science - Eletronic Engineering

Clinton Community College
Clinton, IA
05.1995

Skills

  • Technical Troubleshooting
  • Positive Attitude
  • Equipment Inspection
  • Device Installation
  • Preventive Maintenance
  • Tool Management
  • Project Management
  • Quality Assurance
  • System Installation
  • Emergency Response
  • Work Order Management
  • Work Orders
  • Repair and Installation
  • OSHA Certification
  • Teamwork and Coordination
  • Inventory Management
  • Troubleshooting and Repair
  • Valid Driver's License

Timeline

Field Technician

Northeast Iowa Telephone Company
01.2024 - Current

Field Service Technician III

TechDash Telecom
09.2016 - 09.2023

Field Service Technician III

Ericsson Communications
06.2010 - 09.2016

Senior Technician

Sprint
01.2002 - 06.2010

Associate of Applied Science - Eletronic Engineering

Clinton Community College

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