James Word
Cypress,TX
Summary
Results-driven professional with a versatile background in customer service and sales. Recognized for adaptability and strong problem-solving skills, contributing to effective client support and staff training initiatives. Prepared to leverage expertise to drive business growth and enhance client experiences.
Overview
24
24
years of professional experience
Work History
Licensed Sales Producer
Farmers Insurance Agency
Houston, Texas
11.2020 - Current
- Developed customized insurance solutions by assessing individual client needs and preferences.
- Conducted thorough policy reviews to ensure compliance with regulations and client requirements.
- Provided ongoing support to clients by addressing inquiries and resolving issues promptly.
- Implemented targeted follow-up strategies to nurture leads and convert prospects into clients.
- Learned and operated new quoting software for multiple affiliated insurance providers.
- Exceeded company sales goals for new policies.
Liscensed Sales Producer
Allstate Insurance Co
Houston, Texas
07.2017 - 11.2020
Grooming Salon Manager
Petsmart
Pearland, Texas
10.2014 - 07.2017
- Oversaw daily operations of the grooming salon, including scheduling appointments, ordering supplies, and managing employees.
- Recruited new grooming staff and trained them on best practices and company standards.
- Ensured compliance with health and safety regulations to provide a safe grooming environment.
- Maintained high customer service standards through direct customer interactions and coaching of staff.
Pet Stylist
Petsmart
Houston, Texas
05.2007 - 10.2014
- Executed detailed grooming services tailored to individual pet needs and breed specifications.
- Monitored pet health during grooming sessions, reporting any concerns to pet parents.
- Developed strong relationships with customers, fostering repeat business and loyalty.
- Answered phones and scheduled appointments for grooming services.
Doggie Daycare Counselor
Rover Oaks Pet Resort
Houston, Texas
05.2002 - 05.2007
- Managed interactions during playtime for large groups of dogs.
- Conducted temperament assessments for new dog introductions within daycare environment.
- Monitored pets' health, noting any changes in behavior or condition, and communicated concerns to owners.
- Ensured safety of pets during outdoor activities, preventing accidents or escapes.
- Kept detailed records of pet care activities, preferences, and any notable incidents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Texas Property And Casualty Insurance License
10-2017
Elkins High School
Missouri City, TX05-2003
Skills
- Salesforce and other CRM software
- Microsoft Office Suite
- Customer service
- Email and phone marketing
- Insurance product knowledge
- Adaptability and flexibility
- Multitasking
- Problem solving
- Appointment scheduling
- Conflict resolution strategies
- Time management skills
- Staff training
- Staff scheduling
- Task delegation
- Performance evaluation
Timeline
Licensed Sales Producer
Farmers Insurance Agency
11.2020 - Current
Liscensed Sales Producer
Allstate Insurance Co
07.2017 - 11.2020
Grooming Salon Manager
Petsmart
10.2014 - 07.2017
Pet Stylist
Petsmart
05.2007 - 10.2014
Doggie Daycare Counselor
Rover Oaks Pet Resort
05.2002 - 05.2007
Texas Property And Casualty Insurance License
Elkins High School