James Wright
Irvine
Summary
I am personable and highly organized with excellent communication and multitasking abilities. I possess strong customer service and administrative skills, including managing phone systems and scheduling. I am committed to creating welcoming environment and ensuring smooth operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
StretchLab
- Greeted and assisted clients, ensuring a welcoming atmosphere and positive first impression.
- Managed phone inquiries, scheduling appointments, and confirming client bookings efficiently.
- Handled client intake forms, maintaining accuracy and confidentiality of information.
- Coordinated with staff to facilitate smooth operations during peak hours and events.
- Maintained cleanliness and organization of front desk area, enhancing overall guest experience.
- Supported team initiatives by participating in training sessions to improve service delivery skills.
Transportation Services
UC Irvine
Irvine
03.2025 - 01.2026
- Facilitated seamless transactions for out-of-town buyers through clear communication, detailed documentation, and coordination with local transportation services.
- Coordinated transportation services for patients to attend appointments or participate in community outings as part of their integrated care plan.
- Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.
- Collaborated with other departments to ensure seamless travel arrangements for customers, including coordinating flights with ground transportation services.
- Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.
- Facilitated and coordinated transportation services for guests.
- Coordinated transportation services for patients when necessary, ensuring punctual arrival at appointments or social engagements.
- Evaluated vendor proposals for transportation services, recommending cost-effective options aligned with company objectives.
Service Experience Representative
Nordstrom Rack
San Diego, CA
07.2023 - 09.2024
- Delivered exceptional customer service to customers by answering inquiries, resolving complaints, and providing appropriate solutions.
- Developed an effective system for tracking customer inquiries, complaints, and feedback.
- Performed follow-up calls to ensure customer satisfaction.
- Responded promptly to customer inquiries and inquiries from management.
- Resolved customer complaints by implementing solutions that improved satisfaction levels.
- Monitored inventory levels, identifying trends to support stock replenishment efforts.
- Adapted quickly to changing store needs, ensuring operational flexibility during peak times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled escalated calls professionally, defusing tense situations while providing optimal resolutions for the clients involved.
Food Service Rep
San Diego Zoo
06.2022 - 05.2023
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in the preparation and serving of food and beverages, ensuring adherence to health and safety standards.
- Managed cash register operations, including processing transactions accurately and maintaining balanced cash drawers.
- Collaborated with kitchen staff to coordinate timely meal service and maintain a smooth workflow during peak hours.
- Provided excellent customer service to patrons of the restaurant, taking orders and serving food and drinks in a timely manner.
- Demonstrated knowledge of menu items and specials and accurately communicated item details and nutritional information to customers.
- Maintained cleanliness and organization of the dining area, including cleaning tables, washing dishes, restocking inventory and taking out the trash.
- Processed cash and credit card payments and balanced daily cash register totals.
- Assembled food orders and operated kitchen equipment as needed.
- Assisted with the preparation of food and ensured that all safety and sanitation guidelines were followed.
Education
High School Diploma -
Gompers Preparatory Academy
San Diego01-2023
Game Design and Interactive Media
University of California Irvine
Irvine, United States01-2023
Skills
- Attention to Detail
- Communication Skills
- Problem Solving
- Google sheets
- Customer Service Experience
- Fast Learner
- Team Player
- Effective Communicator
- Multi-tasking
- Time management
- Team Work
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
Certification
Money Handler Certified
Timeline
Transportation Services
UC Irvine
03.2025 - 01.2026
Service Experience Representative
Nordstrom Rack
07.2023 - 09.2024
Food Service Rep
San Diego Zoo
06.2022 - 05.2023
Game Design and Interactive Media
University of California Irvine
Front Desk Receptionist
StretchLab
High School Diploma -
Gompers Preparatory Academy