JAMES ZAMPELLA
Arrington,VA
Summary
Resourceful Account Manager with 2 years of experience in the public sector and excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Looking to leverage my knowledge, skills, and background in the industry to grow into an account executive.
Overview
6
6
years of professional experience
Work History
Account Manager I
TD Synnex
03.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction for 25+ software vendors.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Conduct lead generation and sales activities
- Manage, document, and forecast a pipeline of opportunities to drive retention and growth of business with TD Synnex
- FY22 achievement against plan - 135% of quota
- FY23 achievement against plan - 108% of quota through 10 months
- Attended 2023 AFCEA West Conference in San Diego to support large vendor clients in lead generation
AUDIT ASSOCIATE, COUNSELOR CREATIVE
THE NATIONAL ASSOCIATION OF PASTORAL MUSICIANS, SUMMER AT HOLTON-ARMS SCHOOL
01.2022 - 02.2022
- Performed litigation support involving the examination of checks, bank deposits, invoices, and credit card transactions
- Executed data input of a five-year generation of financial statements
- HEAD
RITE WAY VALET
03.2019 - 09.2019
- Performed litigation support involving the examination of checks, bank deposits, invoices, and credit card transactions
Head Counselor
Creative Summer At Holton-Arms School
06.2019 - 08.2019
- Helped to develop curriculum and schedule activities and events for campers aged 6 through 13
- Led and monitored engaging activities for 100+ campers and 7+ junior counselors
- Identified and responded to camper behavioral issues, and report concerns to appropriate camp leadership
Aftercare Coordinator
Creative Summer At Holton-Arms School
06.2018 - 08.2018
- Maintained accurate program records, including payment receipts, incident reports, logs, and daily attendance reports
Branch Manager
College Works Painting
03.2018 - 06.2018
- Door-to-door and cold call sales and market of house painting and home improvement services
- Booked and completed walk through meetings with new clients
Education
BACHELOR OF ARTS AND HUMANITIES - AMERICAN STUDIES, Communications
UNIVERSITY OF MARYLAND, COLLEGE
Spanish | Communication in Media Entrepreneurship Discovery | Mediated Communication -
Skills
- Microsoft Office, Adobe
- Proficient in company CRM
- Customer and vendor relations and communications
- Collaboration, organization, and problem solving
- Sales experience - door-to-door, cold call marketing, email and call campaigns, solicitation responses
- Writing Online media communication
- Event planning and coordination Data organization and audit preparation
Accomplishments
- Member of Phi Gamma Delta Fraternity, Phi Deuteron Chapter
- RISK MANAGEMENT ASSISTANT - participated in school required safety seminars as representation for the chapter and monitored fraternal activities for safety
- RUSH OFFICER - assisted in planning and organizing fraternity membership events
- Planned charity basketball event to raise funds for a memorial scholarship in honor of a fraternity brother
- GOLF COACH Jan - May 2018
- Taught and mentored underprivileged children and teenagers golf and social skills
Timeline
Account Manager I
TD Synnex
03.2022 - Current
AUDIT ASSOCIATE, COUNSELOR CREATIVE
THE NATIONAL ASSOCIATION OF PASTORAL MUSICIANS, SUMMER AT HOLTON-ARMS SCHOOL
01.2022 - 02.2022
Head Counselor
Creative Summer At Holton-Arms School
06.2019 - 08.2019
RITE WAY VALET
03.2019 - 09.2019
Aftercare Coordinator
Creative Summer At Holton-Arms School
06.2018 - 08.2018
Branch Manager
College Works Painting
03.2018 - 06.2018
BACHELOR OF ARTS AND HUMANITIES - AMERICAN STUDIES, Communications
UNIVERSITY OF MARYLAND, COLLEGE
Spanish | Communication in Media Entrepreneurship Discovery | Mediated Communication -
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