James Zieber

As a Sales and Service Distribution Associate (SSDA) with the United States Postal Service, I am required to greet customers and provide product assistance while suggestive selling related merchandise and services based on customer needs, as well as many other duties, including, but not limited to the following:

•Perform various sales and customer services at a retail window, including selling stamps, stamped envelopes, packaging materials, gift cards, postal money orders, and other retail products.

•Accept and distribute packages and accountable mail using a computerized system which encompasses point of sale and in house data, as well as a national server database.

•Accept and respond to customer claims and inquiries, providing exceptional, friendly, and prompt customer service, while offering information on postal regulations and available services, as well as forming custom tailored mailing and shipping options to fit the customer's individual needs.

•Sort and distribute high volume, outgoing mail and parcels based on delivery routes and required delivery dates, while meeting stringent time constraints and deadlines.

•Perform duties such as maintaining records, facing and canceling mail, labeling and scanning mail for dispatch, and loading mail onto trucks for delivery to distribution hubs nationwide.

•Maintain a positive and productive mindset in an extremely fast paced and equally stressful environment.

An SSDA is also often required to issue collection box keys and gas cards to mail carriers at the beginning of their respective shifts, and to supervise and ensure their secure return at the end of each shift.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
• Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
• Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
• Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
• Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
• Supported positive customer experience by resolving delivery issues promptly and effectively.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Collaborated with team members to optimize production processes and improve overall performance.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
• Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
• Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
• Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
• Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
• Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
• Contributed to reduced waste generation by implementing recycling initiatives within workspace.
• Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Also became a certified, corporate trainer which allowed me to travel to new store locations, train incoming staff, and teach incoming managers to implement policies and procedures with which my store had been successful.