James A. Clark Jr
IT Administrator
Suffolk,VA
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Network Support Specialist
New Horizons Regional Education Center
Newport News, VA
07.2022 - Current
- Receives, reviews, and prioritizes work orders for technology support and performs maintenance, installation, and training tasks as required.
- Configuring and maintaining networked computer systems, including hardware, system software, and applications.
- Manages Active Directory forest and tree organizational units, user accounts, passwords, Group Policy, and file-level permissions.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Implements, installs, configures, monitors, troubleshoots, and evaluates both physical and virtual servers, and enterprise applications.
- Responsible for documenting configuration of managed servers and services.
Technical Service Analyst
TEKsystems/Sentara
Norfolk, VA
06.2021 - 11.2021
- Supporting escalated help desk troubleshooting calls, Project calls, Service Now Tasks, Service Now Incidents, Active Directory Account Management, Network Connectivity, Internet Connectivity, Hardware Malfunctions, Software Malfunctions, Virus Removal, and Internet Browser Configurations.
- Removed malware, ransomware and other threats from laptops and desktop systems
- Configured hardware, devices and software to set up work stations for employees
Computer Support Technician
Apex Systems
Suffolk, VA
11.2018 - 03.2021
- Maintaining computer systems, Troubleshooting errors, Maintaining internet connectivity, Running diagnostic tests, Maintaining servers, Repairing computer hardware, and Providing technical support.
- Assembles new computers and components; installs new software on personal computers and network
- Assists clients in installing client computers in multi-protocol network environment including TCP/IP, IPX/SPX, APPN, etc.; installs application software on client computers
- Patiently walked individuals through basic troubleshooting tasks
- Trained and supported end-users with software, hardware and network standards and use processes
Education
Diploma -
Windsor High School
Windsor, VA 09.2013 - 2017.06
Graduate - PC Technology/Computer Science
The Pruden Center
Suffolk, VA 09.2015 - 2016.06
ACADEMY -
FiRST Governor's Career & Technical Academy
Suffolk, VA 01.2016 - 2016.06
Skills
Software Configuration
undefinedCertification
Windows Server Management and Security
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid sick leaveWork from home option4-day work weekPersonal development programsTimeline
Network Support Specialist
New Horizons Regional Education Center
07.2022 - Current
Windows Server Management and Security
04-2022
CompTIA Security+ CE Certification
03-2022
Technical Service Analyst
TEKsystems/Sentara
06.2021 - 11.2021
Computer Support Technician
Apex Systems
11.2018 - 03.2021
ACADEMY -
FiRST Governor's Career & Technical Academy
01.2016 - 2016.06
CompTIA A+ 220 - 901
01-2016
Certificate of Special Recognition
12-2015
Security Fundamentals
11-2015
Networking Fundamentals
11-2015
Windows Operating System Fundamantals
11-2015
Graduate - PC Technology/Computer Science
The Pruden Center
09.2015 - 2016.06
Diploma -
Windsor High School
09.2013 - 2017.06
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