JAMESA LOFTON
Uber Eats
9
years of professional experience
Personable and dedicated customer service representative with a proven track record across multiple industries, showcasing adaptability and a commitment to excellence. Extensive experience in customer relations and data entry ensures a strong ability to thrive in diverse environments while effectively addressing client needs. Focused on delivering exceptional service and fostering positive relationships, contributing to overall organizational success. Prepared to leverage skills to drive customer satisfaction and operational efficiency
Work History
Benefits Advisor
10 Months- Educated clients on health benefits, including coverage options and enrollment procedures, enhancing understanding.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Benefits Advisor
5 Months- Provided comprehensive benefits consultation to clients, enhancing understanding of various plans and options.
- Developed and delivered customized presentations on benefit solutions to diverse client groups.
- Analyzed client needs and crafted tailored recommendations for health, retirement, and wellness programs.
- Collaborated with cross-functional teams to streamline benefits administration processes and improve service delivery.
Customer Service Representative
6 Years 2 Months- Educate and assist Shoppers
- Utilize email, chat, and phone in communication with members and shoppers
- Collect customer feedback, and make suggestions for new features
- Troubleshoot and report app bugs and issues
- Monitor and lead operations flow from order creation to delivery
- Exercise judgment to decide how best to handle order issues
- Quickly solve unexpected problems and ensure orders are accurate and on time
Warehouse Representative
2 Years- Operate material handling equipment such as hand trucks or dollies to move stock or reorganize storage.
- Cycle count
- Housekeeping tasks to ensure work areas are clean and free of safety hazards.
- Works cooperatively with other employees to accomplish warehouse goals.
- Follows all safety rules and regulations when completing job responsibilities.
- Additional duties assigned by Warehouse Lead.
Account Administrator Representative
1 Year- Coordinate distribution of incoming communications whether from customers, employees or management
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer
- Balance vault and store checkbook and perform other cash functions on a daily basis
- Complete weekly store duties and organize store recognition allies
- Regular, dependable attendance and punctuality
Education
Electronic Health Records Specialist
High School Diploma
Skills
Live Chat Support
Technical Support
Data Entry
SAP Software
Microsoft Office
Management
Salesforce
Medical Insurance
Billing/Order + Refund Processing
Timeline
Benefits Advisor
SelectQuote
07.2025 - 05.2026Read More
Benefits Advisor
Wilson Tower Watson
07.2024 - 12.2024Read More
Customer Service Representative
Uber Eats
06.2020 - CurrentRead More
Warehouse Representative
SAFRAN
01.2018 - 01.2020Read More
Account Administrator Representative
MACY'S
01.2018 - 01.2019Read More
Eugene Ashley High
High School Diploma
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College of Wilmington
Electronic Health Records Specialist
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