James A Loucks
Richmond,VA
Summary
I am a seasoned Dispatcher with 8+ years of extensive experience in optimizing delivery routes and managing resources to enhance efficiency. Proven skills in time management, problem-solving, and effective communication, both in person and over the phone. Adept at fostering a team-oriented environment and mentoring new dispatchers and drivers to improve overall performance. I am highly adaptable, quick to learn new systems and programs, patient and team oriented.
Overview
12
12
years of professional experience
Work History
Dispatch Operations Manager
Ryder Last Mile
04.2025 - Current
- Coordinated logistics for last-mile deliveries by utilizing advanced routing software.
- Streamlined dispatch operations to enhance delivery efficiency and customer satisfaction.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.
- Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
- Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
- Interacted well with customers to build connections and nurture relationships.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Dispatcher
RVA Deliveries
05.2023 - 04.2025
- Time and resource management
- Able to communicate effectively, over phone and in person
- Multi-tasking, able to work and problem solve under pressure, short and long term decision making
- Vehicle and inventory management
- Ability to work 12 or more hour shifts
- Ability to deal with and problem solve employee issues, Able to use Microsoft Word, Excel and Logistics systems
- Resource Organization
- Ability to deliver routes when needed, and to operate vehicles safely (including DOT vans)
- Lead dispatch operations, optimizing routes and managing resources to enhance delivery efficiency. Implement communication systems, reducing errors and improving team coordination
- Fostered a team-oriented environment, mentoring new dispatchers and promoting knowledge sharing to enhance overall department performance.
- Coordinated delivery schedules to optimize route efficiency and reduce delays.
- Communicated with drivers to address issues and ensure timely deliveries.
Lead Dispatcher/Driver
THOL Deliveries
10.2021 - 05.2023
- Time and resource management
- Able to communicate effectively, over phone and in person
- Multi-tasking, able to work and problem solve under pressure, short and long term decision making
- Vehicle and inventory management
- Ability to work 12 or more hour shifts
- Fostered a team-oriented environment, mentoring new dispatchers and promoting knowledge sharing to enhance overall department performance.
- Ability to deal with and problem solve employee issues, Able to use Microsoft Word, Excel and Logistics systems
- Created communication system for company, Resource Organization, Ability to deliver routes when needed
- Ability to deliver routes when needed and safely operate delivery vehicles
- Lead dispatch operations, optimizing routes and managing resources to enhance delivery efficiency. Implement communication systems, reducing errors and improving team coordination.
Dispatcher
TL Transportation
02.2018 - 10.2021
- Time and resource management
- Able to communicate effectively, over phone and in person
- Multi-tasking, able to work and problem solve under pressure to maintain employee safety and work expectation, short and long term decision making
- Vehicle and inventory management
- Ability to work 12 or more hour shifts
- Ability to deal with and problem solve employee issues
- Able to learn and use Microsoft Word, Excel and Logistics systems
- Optimized resource allocation and route planning, enhancing operational efficiency and reducing delivery times for TL Transportation's fleet.
- Fostered a team-oriented environment, mentoring new dispatchers and promoting knowledge sharing to enhance overall department performance.
Delivery Driver
Dominos
06.2016 - 12.2017
- Time management
- Driving deliveries
- Multi-tasking, Taking phone calls, putting in orders
- Cooking and packaging food, cleaning store, Planning delivery routes for efficiency, Customer service.
Delivery Driver
Pizza Hut
01.2017 - 09.2017
- Time management
- Delivered orders promptly and accurately to enhance customer satisfaction.
- Managed cash transactions and processed payments efficiently during deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Warehouse/unloader/small Sorter
UPS
01.2014 - 04.2016
- Physical labor
- Able to stand or walk for extended periods, lift, move or maneuver heavy objects for hours, time management
- Able to work long hours in uncomfortable or unsafe conditions, working under pressure in high anxiety environments.
- Working under pressure in high anxiety environments, meticulously sorted packages, maintaining accuracy in fast-paced environment. Implemented quality control measures, minimizing errors and improving overall performance.
- Fostered teamwork in high-pressure situations, coordinating with colleagues to meet tight deadlines. Adapted to dynamic workload, ensuring smooth operations.
Education
Bachelors Degree - Media arts and Animation
Art Institute of York
York, PA06-2013
High school Diploma - undefined
Cumberland Valley High school
Mechanicsburg, PA06-2009
Skills
- Transportation
- Route planning
- Scheduling coordination
- Strong leadership
- Problem-solving
- Verbal and written communication
- Adaptability and flexibility
Timeline
Dispatch Operations Manager
Ryder Last Mile
04.2025 - Current
Dispatcher
RVA Deliveries
05.2023 - 04.2025
Lead Dispatcher/Driver
THOL Deliveries
10.2021 - 05.2023
Dispatcher
TL Transportation
02.2018 - 10.2021
Delivery Driver
Pizza Hut
01.2017 - 09.2017
Delivery Driver
Dominos
06.2016 - 12.2017
Warehouse/unloader/small Sorter
UPS
01.2014 - 04.2016
High school Diploma - undefined
Cumberland Valley High school
Bachelors Degree - Media arts and Animation
Art Institute of York