James A Loucks
Richmond,VA
Summary
I am a seasoned Dispatcher with 8+ years of extensive experience in optimizing delivery routes and managing resources to enhance efficiency. Proven skills in time management, problem-solving, and effective communication, both in person and over the phone. Adept at fostering a team-oriented environment and mentoring new dispatchers and drivers to improve overall performance. I am highly adaptable, quick to learn new systems and programs, patient and team oriented.
Overview
12
12
years of professional experience
Work History
Dispatch Operations Manager
Ryder Last Mile
Richmond VA
04.2025 - Current
- Coordinated logistics for last-mile deliveries by utilizing advanced routing software.
- Streamlined dispatch operations to enhance delivery efficiency and customer satisfaction.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.
- Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
- Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
- Interacted well with customers to build connections and nurture relationships.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Dispatcher
RVA Deliveries
Richmond, VA
05.2023 - 04.2025
- Time and resource management
- Able to communicate effectively, over phone and in person
- Multi-tasking, able to work and problem solve under pressure, short and long term decision making
- Vehicle and inventory management
- Ability to work 12 or more hour shifts
- Ability to deal with and problem solve employee issues, Able to use Microsoft Word, Excel and Logistics systems
- Resource Organization
- Ability to deliver routes when needed, and to operate vehicles safely (including DOT vans)
- Lead dispatch operations, optimizing routes and managing resources to enhance delivery efficiency. Implement communication systems, reducing errors and improving team coordination
- Fostered a team-oriented environment, mentoring new dispatchers and promoting knowledge sharing to enhance overall department performance.
- Coordinated delivery schedules to optimize route efficiency and reduce delays.
- Communicated with drivers to address issues and ensure timely deliveries.
Lead Dispatcher/Driver
THOL Deliveries
Richmond, VA
10.2021 - 05.2023
- Time and resource management
- Able to communicate effectively, over phone and in person
- Multi-tasking, able to work and problem solve under pressure, short and long term decision making
- Vehicle and inventory management
- Ability to work 12 or more hour shifts
- Fostered a team-oriented environment, mentoring new dispatchers and promoting knowledge sharing to enhance overall department performance.
- Ability to deal with and problem solve employee issues, Able to use Microsoft Word, Excel and Logistics systems
- Created communication system for company, Resource Organization, Ability to deliver routes when needed
- Ability to deliver routes when needed and safely operate delivery vehicles
- Lead dispatch operations, optimizing routes and managing resources to enhance delivery efficiency. Implement communication systems, reducing errors and improving team coordination.
Dispatcher
TL Transportation
Richmond, VA
02.2018 - 10.2021
- Time and resource management
- Able to communicate effectively, over phone and in person
- Multi-tasking, able to work and problem solve under pressure to maintain employee safety and work expectation, short and long term decision making
- Vehicle and inventory management
- Ability to work 12 or more hour shifts
- Ability to deal with and problem solve employee issues
- Able to learn and use Microsoft Word, Excel and Logistics systems
- Optimized resource allocation and route planning, enhancing operational efficiency and reducing delivery times for TL Transportation's fleet.
- Fostered a team-oriented environment, mentoring new dispatchers and promoting knowledge sharing to enhance overall department performance.
Delivery Driver
Dominos
Richmond, VA
06.2016 - 12.2017
- Time management
- Driving deliveries
- Multi-tasking, Taking phone calls, putting in orders
- Cooking and packaging food, cleaning store, Planning delivery routes for efficiency, Customer service.
Delivery Driver
Pizza Hut
Richmond VA
01.2017 - 09.2017
- Time management
- Delivered orders promptly and accurately to enhance customer satisfaction.
- Managed cash transactions and processed payments efficiently during deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Warehouse/unloader/small Sorter
UPS
Harrisburg, PA
01.2014 - 04.2016
- Physical labor
- Able to stand or walk for extended periods, lift, move or maneuver heavy objects for hours, time management
- Able to work long hours in uncomfortable or unsafe conditions, working under pressure in high anxiety environments.
- Working under pressure in high anxiety environments, meticulously sorted packages, maintaining accuracy in fast-paced environment. Implemented quality control measures, minimizing errors and improving overall performance.
- Fostered teamwork in high-pressure situations, coordinating with colleagues to meet tight deadlines. Adapted to dynamic workload, ensuring smooth operations.
Education
Bachelors Degree - Media arts and Animation
Art Institute of York
York, PA06-2013
High school Diploma - undefined
Cumberland Valley High school
Mechanicsburg, PA06-2009
Skills
- Transportation
- Route planning
- Scheduling coordination
- Strong leadership
- Problem-solving
- Verbal and written communication
- Adaptability and flexibility
Timeline
Dispatch Operations Manager
Ryder Last Mile
04.2025 - Current
Dispatcher
RVA Deliveries
05.2023 - 04.2025
Lead Dispatcher/Driver
THOL Deliveries
10.2021 - 05.2023
Dispatcher
TL Transportation
02.2018 - 10.2021
Delivery Driver
Pizza Hut
01.2017 - 09.2017
Delivery Driver
Dominos
06.2016 - 12.2017
Warehouse/unloader/small Sorter
UPS
01.2014 - 04.2016
High school Diploma - undefined
Cumberland Valley High school
Bachelors Degree - Media arts and Animation
Art Institute of York