JAMES PIRONTI
Flanders,NJ
Summary
Accomplished professional with a robust background in delivering exceptional client service, strategic problem-solving, and effective communication across diverse industries. Demonstrated success in optimizing operations, resolving challenges, and cultivating enduring relationships with key stakeholders, decision-makers, and team members to drive organizational objectives. Skilled in conducting thorough analysis and evaluations to provide critical insights for informed decision-making. Proven ability to implement targeted strategies that enhance visibility, attract audiences, and achieve business goals. Committed to excellence in project management, ensuring efficient workflow and adherence to quality standards. Eager to leverage expertise and leadership acumen to contribute effectively to organizational success and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Risk Solutions Advisor
Chubb Insurance
Whitehouse Station, NJ
10.2024 - Current
- Delivered exceptional client experiences by conducting in-depth consultations to identify and address needs.
- Achieved client satisfaction through expert application of risk control and loss prevention strategies.
- Enhanced workflows by investigating vendor escalations and implementing improvements.
- Educated clients on loss prevention benefits, simplifying complex concepts for better understanding.
- Collaborated with teams to provide timely responses to inquiries and strengthen service solutions.
Referral Agent
Coldwell Banker
Chester, NJ
06.2021 - Current
- Conduct thorough market analysis and comparative market evaluations (CMA) to accurately determine property values, providing clients with essential data for informed decision-making.
- Implement marketing strategies including social media campaigns, virtual tours, and professional photography to showcase properties and attract potential buyers, resulting in an increase in open house attendance.
- Facilitate seamless transaction processes by coordinating inspections, appraisals, and closing procedures, ensuring compliance with legal requirements and contractual obligations for smooth property transfers.
- Build strong professional relationships with clients, resolving any issues promptly ensuring a positive experience.
- Negotiate favorable terms and conditions on behalf of clients, leveraging in-depth knowledge of contract law and real estate regulations to secure optimal purchase prices and favorable contract terms.
- Provide ongoing support and guidance to clients throughout the buying and selling process, offering personalized consultation and post-sale follow-up to ensure client satisfaction and foster long-term relationships.
Onboarding Specialist/Personal Trainer/Metabolic Technician
Lifetime Fitness
Bridgewater, NJ
05.2019 - 09.2024
- Develop professional client programs that drive client goal achievement and retention through personalized fitness assessments and program adjustments.
- Monitor and instruct clients during personal training sessions on the safe and effective use of cardiovascular, flexibility, and strength training equipment to maximize results and minimize injury risks.
- Conduct fitness consultations for new clients, to customize and recommend personalized training programs aligned with client objectives.
- Deliver fitness floor assistance to all members to ensure safety, deliver educational guidance on equipment usage, and provide motivational support to enhance member experience and adherence to fitness goals.
- Oversee fitness assessments, equipment operations, service desk duties, and fitness equipment cleaning to maintain a professional and organized environment.
- Promote and sell personal training services and services, utilizing persuasive communication skills and in-depth knowledge of program benefits to drive revenue growth and client engagement.
Project Manager
JP Fitness Consulting
Woodland Park, NJ
01.2012 - 11.2023
- Directed and managed project execution to ensure adherence to budget, schedule, and scope, employing proactive measures to achieve project goals effectively.
- Coordinated with project personnel to identify and resolve problems, fostering a collaborative environment conducive to problem-solving and efficient project delivery.
- Prepared project status reports by collecting, analyzing, and summarizing information and trends, providing stakeholders with actionable insights for informed decision-making.
- Scheduled and facilitated meetings related to equipment layout, pricing negotiations, and equipment delivery dates, optimizing project workflows and enhancing operational efficiency.
- Provided complete design solutions for clients according to their budgets and specifications for private and commercial sites, ensuring alignment with aesthetic and functional requirements.
- Developed implementation plans that included analyses such as cost-benefit assessments and return on investment (ROI), guiding project direction and resource allocation effectively.
- Planned, scheduled, and coordinated construction project activities to meet deadlines, while preparing and submitting budget estimates, progress reports, and cost tracking reports to stakeholders.
- Inspected and reviewed projects to monitor compliance with building codes, safety regulations, and quality standards, implementing corrective actions as needed to ensure project integrity and client satisfaction.
General Manager
Fitness Factory Health Club New Providence
New Providence, NJ
05.2017 - 10.2018
- Developed and executed cost-effective strategies that significantly enhanced operational efficiency, resulting in consistent month-over-month sales growth and improved overall business performance.
- Managed and coordinated maintenance activities for fitness equipment and facility infrastructure, ensuring optimal operational efficiency and safety standards.
- Addressed customer inquiries, public relations matters, and media requests promptly and professionally, enhancing customer satisfaction and public perception of wellness services.
- Developed and implemented budgets, strategic plans, and operational frameworks, evaluating effectiveness through performance analysis and KPI tracking.
- Spearheaded the recommendation and implementation of innovative wellness and fitness programs aimed at boosting revenue streams and reducing operational costs, achieving an increase in membership retention.
- Supervised payroll processes for a diverse team of over 100 employees, ensuring accuracy and adherence to policies.
- Conducted demographic research and analysis to identify potential new locations and expansion opportunities, supporting strategic decision-making and business growth initiatives.
Personal Trainer/Group Exercise/Small Group Training
JCC MetroWest
West Orange, NJ
04.2012 - 05.2018
- Designed customized exercise programs tailored to enhance participant strength, flexibility, endurance, and circulatory functioning, aligning with individualized fitness goals and health objectives.
- Analyzed and interpreted participant data from exercise programs to assess progress and identify necessary adjustments, ensuring continuous improvement and goal attainment.
- Oversaw proper use of exercise equipment and performed exercise routines, providing clear instructions and guidance to participants to maximize effectiveness and safety.
- Conducted interviews with participants to gather medical history, assess current fitness levels, and determine specific goals, enabling personalized program development and effective progress tracking.
Assistant General Manager
Fitness Factory Health Club Rockaway
Rockaway, NJ
12.2016 - 05.2017
- Managed facility maintenance, including oversight of supplies and equipment ordering, ensuring operational efficiency and adherence to budgetary constraints.
- Successfully developed front desk staff and child care employees, implementing training programs and performance evaluations that enhanced team effectiveness and customer service delivery.
- Collaborated with the personal training department to mentor and develop trainers, actively supporting achieving monthly sales goals and enhancing client satisfaction.
- Led and supervised staff during daily operations, fostering a positive work environment and ensuring customer satisfaction.
- Supported the General Manager by participating in and contributing to monthly staff meetings, discussing operational strategies, and implementing action plans to optimize facility performance.
- Developed a deep understanding of customer service principles and processes, ensuring consistent delivery of exceptional service and fostering long-term client relationships.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
06.2027
BS - Exercise Physiology
Montclair State University
Montclair01.2008
Skills
- Project Management
- Budget Management & Cost Control
- Marketing Development
- Negotiation
- Strategic Planning
- Team Leadership
- Data Analysis
- Relationship Building
- Client Relationship Management
- Leads Prospecting/Sales
- Customer Service
- Problem Solving
Certification
- Certified Associate Project Management certification (CAPM) In Progress
- Project Management Professional Certification (PMP) In Progress
ADDITIONAL EXPERIENCE
- Personal Training Manager - Fitness Factory Health Club Rockaway 09/2015 – 12/2016
- Varsity Soccer Coach - Kushner Academy 09/2013 – 05/2016
- Varsity Track Coach - Kushner Academy 09/2014 – 05/2015
- Program Coordinator/Personal Trainer - Core 44 Health & Fitness 03/2011 – 07/2012
Timeline
Risk Solutions Advisor
Chubb Insurance
10.2024 - Current
Referral Agent
Coldwell Banker
06.2021 - Current
Onboarding Specialist/Personal Trainer/Metabolic Technician
Lifetime Fitness
05.2019 - 09.2024
General Manager
Fitness Factory Health Club New Providence
05.2017 - 10.2018
Assistant General Manager
Fitness Factory Health Club Rockaway
12.2016 - 05.2017
Personal Trainer/Group Exercise/Small Group Training
JCC MetroWest
04.2012 - 05.2018
Project Manager
JP Fitness Consulting
01.2012 - 11.2023
BS - Exercise Physiology
Montclair State University
Bachelor of Science - Business Administration
Southern New Hampshire University