James "Alan" Blakeley
Reno,NV
Summary
Dynamic Learning & Development Facilitator with a proven track record at AAA, enhancing training engagement from 30% to over 90%. Expert in employing facilitation techniques and fostering inclusivity, I excel in operations management and conflict mediation, significantly boosting team performance and training opportunities.
Overview
12
12
years of professional experience
Work History
Learning & Development Facilitator
AAA
Reno, NV
04.2017 - Current
- Spent Numerous Hours training within the contract network
- Developed relationships with shops within the contract network as I aided with their training needs
- Assisted with Increasing Training opportunities for Club Owned Fleet
- Increased overall training percentage of our drivers from 30% to over 90%
- Helped create the IFT trainer program for Club Owned Fleet
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Team Lead
AAA
Truckee, CA
04.2014 - 04.2017
- Managed Truckee Club Owned Fleet through many winter conditions always placing the member as the priority
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet Member Satisfaction goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Tow Truck Operator
AAA
Truckee, CA
02.2012 - 04.2014
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with members
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Education
GED -
Washoe High School
Reno, NV02.2012
No Degree - Defensive Driving
Smith Driving Schhol
Dallas, TX06.2021
Skills
- Facilitation Techniques
- Staff Management
- Inclusivity
- Operations Management
- Feedback Delivery
- Data Analysis
- Task Delegation
- Meeting Management
- Conflict resolution skills
- Meeting facilitation
- Interviewing abilities
- Conflict Mediation
Timeline
Learning & Development Facilitator
AAA
04.2017 - Current
Team Lead
AAA
04.2014 - 04.2017
Tow Truck Operator
AAA
02.2012 - 04.2014
GED -
Washoe High School
No Degree - Defensive Driving
Smith Driving Schhol