Hi, I’m
James Chandler Lightner
Springfield,MO
Summary
Passionate about everything data and keeping it secured. Eager to learn and contribute knowledge and skills in a workplace environment. Organized and dependable at successfully managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. Enjoy being an enthusiastic team player ready to contribute to company success.
Overview
3
years of professional experience
Work History
JMARK
Service Technician
01.2023 - Current
Job overview
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase customer satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Smart Choice Communications
Level 1 Network Engineer
10.2021 - 01.2023
Job overview
- Assisted customers with technical issues including phones, computers, printers, fax, and all network devices.
- Found solutions to technical problems encountered by customers in timely and professional manner.
- Maintained professional relationships with valued customers.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
CKC Data Solutions
Field Technician
06.2021 - 09.2021
Job overview
- Installed infrastructure setup including cabling, server racks, and network devices for needs of large corporations/companies.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
Bass Pro Shops
Customer Care Representative
05.2020 - 08.2020
Job overview
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Missouri State UniversitySpringfield, MO
Bachelor of Science from Computer Information Technology/Cybersecurity
05.2021
Skills
- Microsoft Office 365
- Experience with Python, MySQL, HTML, CSS, Java, and PhP programming
- Computer Hardware/Operating Systems
- Professional communication
- Excellent memory
- IP Services
Timeline
Service Technician
JMARK
01.2023 - Current
Level 1 Network Engineer
Smart Choice Communications
10.2021 - 01.2023
Field Technician
CKC Data Solutions
06.2021 - 09.2021
Customer Care Representative
Bass Pro Shops
05.2020 - 08.2020
Missouri State University
Bachelor of Science from Computer Information Technology/Cybersecurity
Similar Profiles
David HurfordDavid Hurford
Painter at G&G Painting LLCPainter at G&G Painting LLC
Casie CanningCasie Canning
Certified Registered Nurse Anesthetist at Freeman Health SystemCertified Registered Nurse Anesthetist at Freeman Health System
Harmony CarrHarmony Carr
Data Entry Volunteer at Carr Kids DaycareData Entry Volunteer at Carr Kids Daycare
Kathleen Kandler, BSN, CCS, CDIPKathleen Kandler, BSN, CCS, CDIP
Clinical Coding Apprenticeship Program Coordinator at Texas Health ResourcesClinical Coding Apprenticeship Program Coordinator at Texas Health Resources
Paul JohnsonPaul Johnson
Service Technician at Fabio Perini North AmericaService Technician at Fabio Perini North America