Branch Manager / Loan Officer
Southern Trust Mortgage / Virginia First Mortgage
11.2002 - 12.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Sales generating activities to include cold calls, educational seminars, one on one interaction with realtors and customers
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Boosted sales and customer loyalty through incentive programs.