Branch Manager / Loan Officer Southern Trust Mortgage / Virginia First Mortgage
11.2002 - 12.2022
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Sales generating activities to include cold calls, educational seminars, one on one interaction with realtors and customers
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Examined customer loan applications for loan approvals and denials.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Boosted sales and customer loyalty through incentive programs.
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