Jamescia Watson
Tucker,GA
Summary
Dynamic Patient Service Representative with extensive experience at Peachtree Immediate Care, excelling in insurance verification and appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and empathy, ensuring compliance with HIPAA regulations. Committed to optimizing patient flow and delivering exceptional healthcare customer service.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Peachtree Immediate Care
Atlanta, GA
01.2025 - 08.2025
- Managed patient inquiries and provided accurate information regarding insurance coverage and payment options.
- Processed patient demographics and insurance data efficiently using electronic health record systems.
Customer Service Consultant
CarMax
Norcross, GA
03.2023 - 02.2025
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Delivered prompt service to prioritize customer needs.
- Facilitated vehicle sales process through effective communication with customers and team members.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
Teller
Fifth Third Bank
Suwanee, GA
02.2020 - 04.2021
- Managed patient inquiries and provided accurate information regarding insurance coverage and payment options.
- Processed patient demographics and insurance data efficiently using electronic health record systems.
Medical Assistant
HealthChoice Urgent Care
Sugar Hill, GA
05.2021 - 03.2023
- Assisted in patient intake, obtaining medical histories and vital signs to ensure efficient workflow.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Performed routine lab tests and administered injections under physician supervision, ensuring compliance with safety protocols.
- Educated patients on treatment plans and medication instructions, enhancing understanding and adherence.
- Assisted in patient intake and registration processes, ensuring accurate information collection.
Education
High School Diploma -
Clarkston High School
Clarkston, GA05.2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Healthcare customer service
- Customer service experience
- Communication and empathy
Timeline
Patient Service Representative
Peachtree Immediate Care
01.2025 - 08.2025
Customer Service Consultant
CarMax
03.2023 - 02.2025
Medical Assistant
HealthChoice Urgent Care
05.2021 - 03.2023
Teller
Fifth Third Bank
02.2020 - 04.2021
High School Diploma -
Clarkston High School