Jamescia Watson
Lawrenceville,GA
Summary
Customer-focused professional with experience in healthcare, customer service, and
hospitality. Skilled in patient support, appointment scheduling, insurance verification,
and delivering high-quality service in fast-paced environments. Seeking opportunities
as a Medical Assistant, Patient Services Representative, or Customer Service
Consultant where strong communication and organizational skills can contribute to
team success and positive client experiences.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Peachtree Immediate Care
Atlanta, GA
02.2025 - 04.2026
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and satisfaction.
- Provided front desk support, greeting patients and facilitating a welcoming environment for visitors.
Registration Associate
Piedmont Hospital
Duluth, GA
04.2023 - 01.2025
- Processed patient registrations efficiently, ensuring accuracy in data entry and documentation.
- Coordinated insurance verification procedures to facilitate seamless patient access to services.
- Managed patient inquiries and provided timely information regarding registration policies and procedures.
- Assisted with the implementation of electronic health record systems to enhance operational efficiency.
Customer Service Consultant
CarMax
Norcross, GA
05.2020 - 04.2023
- Resolved customer inquiries through phone and in-person interactions, ensuring satisfaction and loyalty.
- Assisted customers with vehicle selection, providing detailed information on features and benefits.
- Collaborated with team members to address customer concerns and improve service delivery.
Server
Juicy Crab
Tucker, GA
06.2018 - 11.2019
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in food and beverage preparation, ensuring adherence to safety and hygiene standards.
- Collaborated with team members to optimize workflow during peak service hours.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Education
High School Diploma -
Clarkston High School
Clarkston, GA05.2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Strong empathy
Timeline
Patient Service Representative
Peachtree Immediate Care
02.2025 - 04.2026
Registration Associate
Piedmont Hospital
04.2023 - 01.2025
Customer Service Consultant
CarMax
05.2020 - 04.2023
Server
Juicy Crab
06.2018 - 11.2019
High School Diploma -
Clarkston High School