James Cultra
Fairfield,CA
Summary
Results-driven sales professional with six years of experience in customer service, adept at understanding client needs and fostering long-term relationships. Holds a degree in a relevant field, emphasizing strong communication skills to articulate ideas clearly and persuasively across diverse audiences. Proven ability to enhance customer satisfaction and drive sales growth through effective relationship management. Career goals include leveraging expertise to lead teams and influence strategic decisions.
Overview
8
8
years of professional experience
Work History
Outside Service Supervisor/Sales Representative
Troon GC
Vallejo, CA
08.2021 - Current
- At Troon, it is essential to Implement and uphold service standards to meet customer expectations and build long-term relationships. I find this to be a natural skill of mine.
- I always take initiative in problem-solving and decision-making, demonstrating a proactive approach to challenges.
- Demonstrated strong accountability and ability to meet deadlines independently.
- Instill a customer-centric mindset within the team, emphasizing the importance of delivering exceptional service.
- Address customer concerns promptly and effectively, ensuring a positive customer experience.
- My greatest accomplishment was and still is being relied upon to do any and all positions. Early morning shift, mid-day or closing shift. Outside or in the Pro Shop. Being trusted to be leaned upon during high intensity times of the year and being recognized as employee of the quarter. While also being recognized as a personal favorite amongst long lasting customers.
Server
Hyatt
Napa, CA
09.2017 - 08.2020
- Recognized importance of customer relations and mastered art of crafting exquisite experiences for guests.
- I understand that the smallest gestures, such as a warm greeting or an attentively set table, can set the stage for an unforgettable experience. I am committed to going beyond expectations, ensuring that each guest feels not only attended to but genuinely cared for throughout their stay.
- I pride myself on my meticulous attention to detail, recognizing that it's often the subtle touches that elevate an experience from good to extraordinary.
- My combination of genuine customer care, meticulous attention to detail, and a proven ability to communicate effectively positions me as a valuable asset in delivering unparalleled service and contributing to the success of your establishment.
Education
Associate of Arts - Communications
Solano Community College
Fairfield, CA05-2024
Skills
- Customer service
- Effective communication
- Independently motivated
- Problem solving
- Sales closing
- Attention to detail
Accomplishments
- Troon GC Employee of the Quarter (2024)
Affiliations
- Golf
- Hiking
- Cooking
Timeline
Outside Service Supervisor/Sales Representative
Troon GC
08.2021 - Current
Server
Hyatt
09.2017 - 08.2020
Associate of Arts - Communications
Solano Community College
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