JAMES D. PFOH
Queensbury,NY
Summary
Dedicated digital printing technology professional with history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Onsite Manager
Xerox Corporation
10.1999 - Current
- Manage digital print production operations and oversee workflow at multi onsite accounts in Higher Education (Skidmore College), Corporate Training (General Electric), Engineering (Clough Harbour and Associates LLC)
- Highly skilled Staff and Customer trainer
- Schedule repair service for production and fleet equipment
- Master Production Scheduler of print workflow
- Control Supply and Parts Inventory 300+ items
- Manage SOP/SOW and service level agreements to ensure contract specifics are being met
- Responsible for all monthly billing and daily reporting of department activities
- Marketer for department to promote upselling of goods and services
- Performs forecasting to identify necessary changes for supply chain business.
- Established and maintained long-range plans for quality assurance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Optimized processes and supervised eight employees
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Maintained store equipment, printers and fax machines
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Performed forecasting to identify necessary changes for supply chain business
Traffic Manager
Xerox Corporation
04.1991 - 01.1999
- Manage daily inbound and outbound shipments for domestic and international locations
- Manage delivery schedule through multi building complex
- Warehouse inventory specialist
- Procure supplies for shipping and receiving
- Developed and managed document tracking procedures and data gathering processes.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day
Education
Associate of Applied Science - Business Marketing
Westchester Community College
01.1993
Skills
- Staff Management
- Dependable and Responsible
- Attention to Detail
- Excellent Communication
- Self-Motivated
- Problem-Solving
- Analytical and Critical Thinking
- Strategic planning
- Negotiation
- Multitasking Abilities
- Critical Thinking
- Organization and Time Management
Accomplishments
- Achieved 6 five year contracts through effectively helping clients reach their design and printing goals.
- Documented and resolved workflow challenges which led to a better production environment.
- Utilized Microsoft Excel to develop inventory and daily reporting spreadsheets.
- Supervised team of 8 staff members.
- Achieved efficiency by introducing web request form for printing tasks and managing website
- Proven customer conflict resolution skills
Awards
2007 Xerox Peak Performers Gold Winner
2009 Xerox Spirit of Excellence Award Recipient
2012 Second Quarter Marketing Tactics Winner
Certification
Yellow Belt Six Sigma, Xerox Corporation - February 2005
Hobbies
Guitar
Mountain Biking
Timeline
Onsite Manager
Xerox Corporation
10.1999 - Current
Traffic Manager
Xerox Corporation
04.1991 - 01.1999
Associate of Applied Science - Business Marketing
Westchester Community College