Nicol Hernandez
Elizabeth
Summary
Decisive Supervisor who manages team members and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating company events and producing financial reports.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Onsite Manager
Lyneer Staffing Solutions
Elizabeth
06.2025 - Current
- Managed daily operations and workflows in staffing environments.
- Oversaw scheduling and deployment of staff across various sites.
- Coordinated communication between clients and temporary workers effectively.
- Coordinated with other departments to ensure smooth operations.
- Resolved customer complaints in an efficient manner.
- Managed all administrative tasks including payroll processing, invoicing.
- Implemented new policies or procedures based on changing business needs.
- Ensure all temporary workers were in full compliance with E-verify and background checks
- Manage over 120 employees in between different departments
Administration Assistant
Gate Gourmet
Newark
01.2024 - 06.2025
- Managed office supply inventory and placed orders as needed.
- Developed filing systems for paper and electronic documents, including archiving historical records.
- Provided administrative support to executives, managers, and other staff members.
- Organized meetings and events, coordinated data, and maintained calendars.
- Answered phone calls and emails from customers, vendors, and other departments.
- Maintained customer databases by entering new customer information into the system.
- Created spreadsheets to track employee records and PI.
- Prepared agendas for team meetings along with taking meeting minutes during sessions.
- Updated employee contact lists; distributed memos regarding changes in policies.
- Responded promptly to requests from internal customers in order to maintain good relations.
- Monitored incoming mail flow; sorted items according to department specifications.
- Improved office organization by developing filing system and customer database protocols.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed and implemented operational strategies to maximize efficiency, reduce Overtime and increase productivity Percentage.
- Assist day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- In charge of overseeing the approval of timecards, Day off, Vacation, and Date trade for hourly and salaried staff
- Create Bids for the transportation Department.
- Assist the Director of Transportation
- Help oversee and trained staff specifically Dispatch
- Keeping Track of Overtime
- Insuring the completion of Corrective Actions
- Updating and requesting Leave of Absence, Suspensions, Light Duty, and FMLA
- Validating the Active list information with HR
- Assist employees with any Payroll information
- Collaborated with Human Resources staff on employee relations issues such as performance management, wage, salary administration, disciplinary action, benefits enrollment, changes.
- In charge of overseeing the approval, adjustments, and exceptions for hourly and salaried staff' time and attendance records.
- Assist on supervising the Dock when visitors were present to maximize the organization of all employees
- Help the final cooler in high volume for charters.
Centro Medico Domi
New York
12.2021 - 11.2023
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Monitored inventory levels of office supplies and placed orders as necessary.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Processed payments from customers in accordance with company policies and procedures.
- Performed administrative duties such as filing, faxing, photocopying and scanning documents.
- Explained clinic policies and procedures to new patients.
- Created weekly schedules for staff members working at the clinic.
- Coordinated with other departments within the clinic to ensure timely resolution of customer inquiries or complaints.
- Verified insurance coverage for patients prior to appointment scheduling.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Assisted in maintaining cleanliness standards within the facility.
- Collected required forms from new patients for enrollment into the clinic's program.
- Adhered to HIPAA regulations regarding privacy of patient information at all times.
- Assisted in the preparation of patient charts for appointments.
- Listened to customer needs to identify and recommend best products and services.
- Maintained accurate records of all patient interactions in the clinic's database system.
- Greeted patients and visitors, ensuring a positive customer service experience.
- Scheduled follow-up appointments for patients based on physician instructions.
- Answered calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responded to emails sent by clients regarding their questions or concerns.
Customer Service Representative
Cartainer Ocean line
Linden
12.2020 - 12.2021
- Developed strong customer relationships to encourage repeat business.
- Surpassed sales goals through implementation of successful marketing strategies.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Liaised between suppliers, shippers, consignees, vendors and other parties involved in the transaction process.
- Processed customs duties and fees quickly to release international shipments.
- Prepared and monitored insurance policies related to import and export operations.
- Consulted customs brokers to arrange passage of goods through customs.
- Paid taxes, duties and insurance fees based on different freight types.
- Developed and implemented procedures for ocean export activities to comply with US Customs regulations.
- Managed shipment routing from origin to destination ensuring timely delivery of goods.
- Negotiated rates with carriers, brokers and other service providers.
- Coordinated the preparation of documents, such as commercial invoices, bills of lading, shipping orders and certificates of origin.
- Verified accuracy of documentation prior to submitting paperwork to customs authorities for clearance purposes.
- Communicated regularly with clients regarding status updates on their shipments.
- Acted as a point-of-contact between customers and overseas agents or representatives.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
Manager of Operations
RBest Produce
Long Island City
09.2017 - 12.2020
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Formed and sustained strategic relationships with clients.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Delegated work to staff, setting priorities and goals.
- Planned and coordinated logistics for large-scale events or conferences.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Monitored team progress towards achieving milestones set forth in project plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Structured HR consulting services to support clients during organizational developments and changes.
- Investigated customer complaints related to product and service quality or delivery issues.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Hired and onboarded team members to meet immediate and expected demand.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Applied Science - Criminal Justice
Union County College
01-2025
Skills
- Account Planning
- Account Management
- Business Development
- Revenue Generation
- Customer Relationship Management
- Customer Service
- Lead Generation
- Staff Management
- Marketing Management
- Written and Verbal Communication
- Service Coordination
- Customer Relationship Management (CRM)
- Lead Development
- Data Analysis
- Caller Assistance
- Document Translation
- Service Recommendations
- Refund Processing
- Problem-Solving
- Claims Evaluation
- Payment Processing
- Fluent in Spanish and English
- Organizational Skills
- Data Entry
- Flexible and Adaptable
- Troubleshooting
- Multitasking
- Time Management
- Friendly, Positive Attitude
References
- Fallon ( Transportation supervisor) +1 (973) 818-1983
- Zulmary Morales (Area manager) (973) 210-1420
- Jose Frias (Supervisor) +1 (908) 765-7373
Timeline
Onsite Manager
Lyneer Staffing Solutions
06.2025 - Current
Administration Assistant
Gate Gourmet
01.2024 - 06.2025
Centro Medico Domi
12.2021 - 11.2023
Customer Service Representative
Cartainer Ocean line
12.2020 - 12.2021
Manager of Operations
RBest Produce
09.2017 - 12.2020
Associate of Applied Science - Criminal Justice
Union County College