Sarah Lamas
San Jose,CA
Summary
Results-driven Account Manager combining sales forecasting, analysis, strategies, design and production. Communicative and organized. Expertise includes analyzing data and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. A dependable leader that contributes as a team player, develop colleagues, and interface with professionals on all levels. Experience managing client relationships and developing business contacts. Focused on managing accounts systematically to maximize revenue.
Overview
13
13
years of professional experience
Work History
Onsite Account Manager
Trescal
San Jose, CA
11.2022 - 12.2024
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Asset management of all equipment used domestically and internationally for quantitative measurement and metrology in test labs.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Prepared weekly, monthly and quarterly reports on account performance for management review, detailing key performance indicators by category.
- Prepared professional business presentations and proposals for potential and recurring clients; outlining company services using PowerPoint or other applications.
- Collaborated with mechanical and electrical engineers to resolve product development and maintenance issues.
- Upheld Accredited calibration standards & data integrity.
- Identified new business opportunities and leads.
- Acquired and onboarded new client sites customizing services to specific location requirements.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Maintained positive working relationships with vendors, retailers and representatives.
- Utilized sales data and client feedback to improve organizational strategies.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Worked on procurement, accounting, operations, and customer service to produce sales documents; quotes, POs, requisitions, invoices, etc. Finalized deals, filled out appropriate forms and filed records.
- Understood critical process requirements to develop instrumentation process including automation for testing and calibration tolerances.
- Worked with technicians and engineers to develop new procedures, processes, and techniques.
- Scheduled services and maintenance on equipment and systems in facility and off-site with completion of services within expected timeframes.
- Managed instrument documentation setup, database integration, and synchronization.
- Displayed strong videoconference and telephone etiquette, effectively handling difficult calls.
- Maintained detailed recordkeeping and updated project documentation to compile reports.
- Monitored automated systems to maximize efficiency of production.
- Managed resources, created project schedules and maintained department budgets.
Executive Assistant/Quality Manager
Closeloop Technologies
Mountain View , CA
05.2022 - 11.2022
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Coordinated to arrange accommodations, transportation and personal assistance, providing logistical support. Scheduled and arranged travel, meetings, conferences, and seminars.
- Opened, read and replied to e-mails, letters and conducted phone and video conferencing call correspondence on behalf of executives.
- Researched, collected, and analyzed data to prepare reports and documents.
- Screened phone calls and monitored emails for executives to identify priority clients and filter out spam.
- Monitored and managed office equipment and scheduled maintenance and repairs.
- Coordinated meeting and work schedules for staff teams and executives, updating calendars.
- Tested functionality and performance of products against design specifications to maintain strong development standards and high customer satisfaction.
- Documented, and managed software defects and worked with developers to facilitate timely resolutions.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Executive Assistant/Office Manager
Bala Desai
Redwood City, CA
06.2016 - 03.2022
- Organized personal and professional schedule and calendars, including reminders for upcoming meetings and events. Travel arrangements, preparation, logistics
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created expense reports, filed financial documents and developed spreadsheets.
- Managed office and household inventory and maintenance schedules. Acted as liaison for repairs and contractor invoicing.
- Maintained confidence and protected business operations by keeping sensitive information private and protected.
- Assisted with assignments and creative problem-solving, organizing work projects
- Planned recreational activities to enhance physical and team-building development.
- Maintained and organized critical correspondence via email and phone.
- Scheduled appointments and services with external parties such as vendors or suppliers.
Customer Service/Sales Lead
24 Hour Fitness
San Jose, CA
02.2014 - 06.2016
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Collected payments, managed refunds, and promoted customer satisfaction resolving problems with knowledgeable, friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
Lead Sales Specialist
Michaels Crafts
Roseville, CA
09.2011 - 01.2014
- Created strategies to expand existing customer base and increase sales.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Delegated tasks to maintain efficient workflow.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
Education
Associate of Science - Ecology, Environmental Science
Foothill College
Los Altos, CA05.2017
Associate of Applied Science - Airline Operations And Flight Attendant Training
The Airline Academy
Ormond Beach, FL06-2007
Skills
- Data Analysis
- Expense Reports/Banking
- P&L Overview
- Sales Journals/Summaries
- Datasheet verification
- Operational and Instructional Manuals Review
- Supervising
- Event Planning
- Budgeting
- Logistical Planning
- Relationship Building
- Lecturing and Leading Discussions
- Adaptable Leadership
- Schedule Management
- Data Management
- Customer Service
- Problem Resolution
- Document Filing and Retrieval
- Supply Ordering
- Needs Analysis
- Account Management
- Schematic Reading
- Work Planning and Prioritization
- Troubleshooting and Testing
- Analytical Thinking
- Inspections
- Quality Assurance Controls
- Remote Office Availability
- Documentation and Reporting
- Verbal and Written Communication
- Mechanical Aptitude
- Service Coordination
- Pipeline Management
- Account Planning
- Lab Testing Proceduers
- Calendar Management
- Microsoft Office
- Proofreading and Editing
Timeline
Onsite Account Manager
Trescal
11.2022 - 12.2024
Executive Assistant/Quality Manager
Closeloop Technologies
05.2022 - 11.2022
Executive Assistant/Office Manager
Bala Desai
06.2016 - 03.2022
Customer Service/Sales Lead
24 Hour Fitness
02.2014 - 06.2016
Lead Sales Specialist
Michaels Crafts
09.2011 - 01.2014
Associate of Science - Ecology, Environmental Science
Foothill College
Associate of Applied Science - Airline Operations And Flight Attendant Training
The Airline Academy