Amanda Hampton
Mt Pleasant,TX
Summary
Results-driven Account Manager specializing in client relationship management, strategic planning, and revenue growth. Proven track record of enhancing customer satisfaction through tailored solutions and effective communication.
Overview
22
22
years of professional experience
Work History
Onsite Account Manager
Fastenal
03.2020 - Current
- Led client relationship management initiatives to enhance customer satisfaction and retention.
- Developed tailored solutions for clients by analyzing needs and aligning products with business objectives.
- Collaborated with sales teams to identify growth opportunities within existing accounts and new markets.
- Streamlined communication processes between stakeholders, resulting in improved project timelines and deliverables.
- Conducted regular business reviews with clients to assess performance metrics and address concerns proactively.
- Implemented account strategies that increased product adoption rates among key clients, driving overall revenue growth.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Shipping Lead
Sweet Shop USA
05.2018 - 11.2019
- Oversaw daily shipping operations, ensuring timely dispatch and compliance with safety standards.
- Trained and mentored team members on best practices in logistics and distribution processes.
- Streamlined order fulfillment procedures, reducing processing time and enhancing customer satisfaction.
- Coordinated inventory management to maintain optimal stock levels for smooth shipping operations.
- Implemented quality control measures to verify accuracy of shipments and minimize errors.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Traffic Coordinator
RASPA Security Firm
05.2013 - 12.2017
- Coordinated daily transportation logistics, ensuring timely delivery of security personnel and equipment.
- Managed scheduling and routing for multiple teams, optimizing resource allocation.
- Developed and maintained relationships with vendors to streamline service procurement processes.
- Implemented tracking systems for vehicle usage, enhancing operational efficiency.
- Analyzed traffic patterns to improve route planning, reducing delays in service deployment.
- Led initiatives to enhance communication between field teams and headquarters, improving response times.
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
- Communicated deadlines and established benchmarks for incremental departmental success.
- Conducted comprehensive risk assessments for transportation routes, minimizing potential disruptions.
- Achieved better resource utilization by identifying capacity constraints and adjusting schedules accordingly.
Debt Collector
RCA Collections
02.2004 - 11.2007
- Managed high-volume accounts, ensuring timely follow-up on outstanding debts.
- Developed and implemented strategies to enhance collection processes and improve recovery rates.
- Trained new team members on effective communication and negotiation techniques with clients.
- Analyzed account histories to identify trends and tailor collection approaches for improved outcomes.
- Maintained accurate records of interactions in debt collection software for compliance purposes.
- Collaborated with cross-functional teams to resolve disputes and facilitate payment arrangements.
- Mentored junior collectors, fostering a collaborative environment that encouraged performance improvement.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
Education
High School Diploma -
Sulphur Springs High School
Sulphur Springs, TXSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Customer satisfaction
- Sales development
- Strategic planning
- Goal oriented
- Relationship building and management
- Account oversight
- Issue resolution
- Goals and performance
- Customer relationship management (CRM)
- Sales reporting
- Territory management
- Revenue growth
- Business development and planning
- Customer needs assessment
- Cold calling skills
- Sales expertise
- Employee mentoring
- Order processing
- Persuasive negotiations
Timeline
Onsite Account Manager
Fastenal
03.2020 - Current
Shipping Lead
Sweet Shop USA
05.2018 - 11.2019
Traffic Coordinator
RASPA Security Firm
05.2013 - 12.2017
Debt Collector
RCA Collections
02.2004 - 11.2007
High School Diploma -
Sulphur Springs High School