James Dominic Lay Jr.
Sterling,VA
Summary
Well-qualified results-driven Airport Manager with over 30 years of experience in management overseeing all operational aspects of airport station facilities. Proven track record of optimizing efficiency, ensuring compliance with regulatory standards, and enhancing overall passenger experience. Skilled in leading cross-functional teams, and implementing strategic initiatives to drive operational excellence. Adept at building strong relationships with stakeholders, vendors, and regulatory agencies to achieve goals and exceed performance targets. Passionate about delivering top-notch service and maintaining a safe, secure, and customer-focused environment within the airport and airlines.
Overview
41
41
years of professional experience
Work History
Station Trainer
Dnata
10.2021 - 08.2022
- Daily training status updates of over 300 Dnata employees
- Delivered customized training programs for new hires and existing employees at Washington Dulles International Airport station in ramp, passenger, and airplane cleaning services
- Monitored performance and provided ongoing coaching to improve employee skills and efficiency
- Conducted regular training sessions on safety protocols and compliance regulations to ensure a safe and compliant working environment
- Collaborated with management to identify training needs and create training plans to address them
- Utilized a variety of training methods, such as on-the-job training, role-playing, and virtual training modules, to accommodate different learning styles.
Station Manager
Alitalia
04.2019 - 04.2021
- Responsible for overseeing the operations of Alitalia Airlines at Washington Dulles International Airport
- Managed and supervised performance tracking for a team of over 30 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of flights to and from Rome with as many as 250 passengers per flight
- Oversaw the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with Alitalia home office on a daily basis
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, and multiple catering companies.
Station Manager
Aeromexico
04.2012 - 12.2018
- Responsible for overseeing the operations of Aeromexico Airlines at Washington Dulles International Airport
- Managed and supervised performance tracking for a team of over 30 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of a daily flight to and from Mexico City with as many as 160 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with Aeromexico home office on a daily basis
- Translated English/Spanish for travelers and staff
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Metropolitan Washington Airport Authority (MWAA)
- Attended and participated in both weekly and monthly meetings with MWAA, Dulles Airport Airlines Management Council (DAAMC), CBP, ramp, and safety.
Translator/Transcriber/Linguist
SOS International
06.2010 - 12.2013
- Obtained a United States security clearance
- Proficient in translating written documents from English to Spanish and vice versa, maintaining accuracy and cultural sensitivity
- Skilled in interpreting dialogues and speeches in real-time settings, ensuring clear communication between parties
- Familiar with translating technical manuals and legal documents, with a strong attention to detail and terminology accuracy
- Conducted translation of written and spoken language samples for government agencies to support intelligence operations
- Proficient in transcribing audio recordings, meetings, interviews, and other content accurately and efficiently
- Excellent listening and typing skills, with the ability to transcribe speech in real-time or from recorded sources
- Strong attention to detail to ensure precise transcription of complex and technical content.
Station Manager
Mexicana Airlines
09.2009 - 12.2010
- Responsible for overseeing the operations of Mexicana Airlines at Washington Dulles International Airport
- Managed and supervised performance tracking for a team of over 20 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of daily flights to and from Cancun and Mexico City with as many as 150 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with Mexicana home office on a daily basis
- Translated English/Spanish for travelers and staff
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Metropolitan Washington Airport Authority (MWAA)
- Attended and participated in both weekly and monthly meetings with MWAA, Dulles Airport Airlines Management Council (DAAMC), CBP, ramp, and safety.
Assistant Station Manager
Mexicana Airlines
09.2009 - 11.2009
- Responsible for overseeing the operations of Mexicana Airlines at Washington Dulles International Airport
- Managed and supervised performance tracking for a team of over 20 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of daily flights to and from several cities within Mexico with as many as 150 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with Mexicana home office on a daily basis
- Translated English/Spanish for travelers and staff
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Metropolitan Washington Airport Authority (MWAA)
- Attended and participated in both weekly and monthly meetings with MWAA, Dulles Airport Airlines Management Council (DAAMC), CBP, ramp, and safety.
Dispatch/Customer Service
Sterling Courier
10.2007 - 03.2009
- Managed incoming calls and emails to assign drivers to pick up and deliver shipments in a timely manner
- Coordinated with drivers to ensure they followed designated routes and schedules for efficient delivery
- Monitored real-time tracking systems to provide accurate updates to customers on the status of their shipments
- Resolved any issues or delays in delivery by quickly identifying and implementing solutions
- Utilized dispatch software to create and maintain detailed records of shipments, drivers, and routes.
Assistant Station Manager
Copa Airlines
07.2007 - 10.2007
- Responsible for overseeing the operations of Copa Airlines at Washington Dulles International Airport
- Managed and supervised performance tracking for a team of over 20 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of a daily flight to and from Panama City, Panama with as many as 124 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with Copa home office on a daily basis
- Translated English/Spanish for travelers and staff
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Metropolitan Washington Airport Authority (MWAA)
- Attended and participated in both weekly and monthly meetings with MWAA, Dulles Airport Airlines Management Council (DAAMC), CBP, ramp, and safety.
Station Manager
Mexicana Airlines
02.2007 - 05.2007
- Responsible for overseeing the operations of Mexicana Airlines at Baltimore Washington International Airport
- Managed and supervised performance tracking for a team of over 20 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of a daily flight to and from Mexico City with as many as 100 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with Mexicana home office on a daily basis
- Translated English/Spanish for travelers and staff
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Metropolitan Washington Airport Authority (MWAA)
- Attended and participated in both weekly and monthly meetings with airport authorities, CBP, ramp, and safety.
General Manager
MAXjet Airways
01.2006 - 07.2006
- Responsible for overseeing the operations of Mexicana Airlines at Washington Dulles International Airport
- Assisted in the opening of MAXjet operations at Dulles Airport
- Managed and supervised performance tracking for a team of over 25 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of 5 flights a week to and from London with as many as 100 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with MAXjet home office on a daily basis
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Metropolitan Washington Airport Authority (MWAA)
- Attended and participated in both weekly and monthly meetings with MWAA, Dulles Airport Airlines Management Council (DAAMC), CBP, ramp, and safety.
Station Manager
TACA International Airlines
07.1990 - 08.2005
- Responsible for overseeing the operations of Mexicana Airlines at Washington Dulles International Airport
- Managed and supervised performance tracking for a team of over 50 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of 36 flights per week to and from Central America with as many as 150 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with TACA home office on a daily basis
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Metropolitan Washington Airport Authority (MWAA)
- Translated English/Spanish for travelers and staff
- Attended and participated in both weekly and monthly meetings with MWAA, Dulles Airport Airlines Management Council (DAAMC), CBP, ramp, and safety.
Station Manager
LACSA Airlines
09.1981 - 10.1988
- Responsible for overseeing the operations of LACSA Airlines at Los Angeles International Airport
- Managed and supervised performance tracking for a team of over 165 employees, to include passenger service managers, passenger service agents, and ramp staff
- Managed the dispatching of daily flights to and from Costa Rica with as many as 155 passengers per flight
- Supervised the loading and unloading of passengers for both departures and arrivals
- Coordinated daily with cargo department for inbound and outbound cargo activity
- Liaised with LACSA home office on a daily basis
- Translated English/Spanish for travelers and staff
- Coordinated all activities with Transportation Security Administration (TSA), Custom and Border Patrol (CBP), Federal Aviation Administration (FAA), Federal Bureau of Investigation (FBI), Secret Service, catering company, fuel company, maintenance company, and Airport Authority
- Attended and participated in both weekly and monthly meetings with airport authority, MWAA, CBP, ramp, and safety.
Education
Business Administration
Montgomery College
Rockville, MDSkills
- Airport Community Ties
- Effective Communication
- Interpersonal Skills
- Reliability
- Time management abilities
- Professionalism
- Organization
- Microsoft Office
- Communication
- Task Delegation
- Operations Management
- Interpersonal Communication
- Staff Training and Development
- Regulatory Compliance
Accomplishments
- Received 2 early promotions to Station Manager.
- Promoted early from assistant station manager to station manager for TACA Airlines. Assisted in the Washington Dulles station receiving awards for excellent customer service and performance.
- Promoted from Traffic Representative to Agent, then to Ramp Supervisor, and Assistant Manager, then finally to Station Manager in under 2 years at LACSA.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Station Trainer
Dnata
10.2021 - 08.2022
Station Manager
Alitalia
04.2019 - 04.2021
Station Manager
Aeromexico
04.2012 - 12.2018
Translator/Transcriber/Linguist
SOS International
06.2010 - 12.2013
Station Manager
Mexicana Airlines
09.2009 - 12.2010
Assistant Station Manager
Mexicana Airlines
09.2009 - 11.2009
Dispatch/Customer Service
Sterling Courier
10.2007 - 03.2009
Assistant Station Manager
Copa Airlines
07.2007 - 10.2007
Station Manager
Mexicana Airlines
02.2007 - 05.2007
General Manager
MAXjet Airways
01.2006 - 07.2006
Station Manager
TACA International Airlines
07.1990 - 08.2005
Station Manager
LACSA Airlines
09.1981 - 10.1988
Business Administration
Montgomery College
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