James E Gannon
Hospitality Specialist
Altamonte Springs,FL
Summary
Focused to build working relationships, cultivate leaders and grow sales. Versatile Team Manager with 15 years of experience overseeing daily full service restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Inspire Brands
03.2020 - 08.2023
- Consistently ranked in corporations top 15 out of over 1200 locations for performance metrics.
- Maintained 65% likeliness to return guest satisfaction
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
Food and Beverage General Manager
Westgate Resorts
11.2018 - 02.2020
- Handled on property three meal per day restaurant for 2100 unit Timeshare Property
- Managed resorts 268 seat sports bar, large pool bars, 10,000 sq. Marketplace/deli and pizza shop
- Focused and directed department leadership team to produce results in Areas of Responsibility in timely and effective approach
- Including working directly with executive chef and culinary team
- Administered everyday operations of staff, supervisors and managers
- Resolved customer complaints involving food or beverage quality and service.
Manager
La Cima Restaurants
05.2016 - 06.2018
- Achieved 96% surveyed customer satisfaction
- Traveled to company locations in Florida & Georgia with the Mentor Management Training Team
- Trained on growth and positive guest experience, policies and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Certified Food Safety Manager – Cert. No. EX20509455 -
2021
National Registry of Food Safety Professionals - undefined
2019
A.A - Economics
Seminole Community College
2004
Diploma - undefined
Apopka High School
1998
Skills
- Budget Controls
- Program Administration
- Morale Improvements
- Advertising Initiatives
Certification
- Servesafe, Alcohol/Food and Beverage Manager - 2025
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Assistant General Manager
Inspire Brands
03.2020 - 08.2023
Food and Beverage General Manager
Westgate Resorts
11.2018 - 02.2020
Manager
La Cima Restaurants
05.2016 - 06.2018
Certified Food Safety Manager – Cert. No. EX20509455 -
National Registry of Food Safety Professionals - undefined
A.A - Economics
Seminole Community College
Diploma - undefined
Apopka High School