James E. Jordan
Pompano Beach,FL
Summary
Proven Automotive Sales Professional with a track record of exceeding sales targets by leveraging strong negotiation skills and a persuasive communication style. At Lithia Motors, Inc-Audi, boosted client retention through exceptional customer service and strategic prospecting, conveying brand awareness, negotiating and closing and follow up skills. Achieved a significant increase in sales, demonstrating adaptability in a changing market and a goal-oriented approach. Results-focused Automotive Sales Consultant adept at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging training in performance driven technology, current market, customer, and media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver.
Overview
13
13
years of professional experience
Work History
Automotive Sales Professional
Lithia Motors, Inc-Audi
10.2017 - Current
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
Automotive Sales Consultant
Hendrick Automotive Group-Honda
09.2014 - 09.2017
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Completed registration paperwork and sales documentation.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Dillards Department Store
12.2011 - 08.2014
- Engaged the client in conversation
- Assessed the needs
- Presented purchase options
- Upsold
- Closed the Sale
- Invited repeat business and referrals
Education
Paramedic Studies
City College - Fort Lauderdale
Fort Lauderdale, FLSkills
- Strong negotiation skills
- Target Achievement
- Vehicle appraisal
- Leasing knowledge
- Trade-in evaluation
- Social Media Promotion
- Closing techniques mastery
- Networking capabilities
- Lead generation proficiency
- CRM Software Usage
- Finance Understanding
- Follow-up skills
- Professional Demeanor
- Upselling strategies
- Product Demonstrations
- Explaining Service Options
Accomplishments
2022- Award for 5 years of service as a Brand Specialist with Audi.
2015- Award for the highest overall rating on the Customer service Index at Honda.
2015-Award for Silver Sales Status with Honda.
2016- Award for Silver Sales Status with Honda.
2011 - Award for Pacesetter for Sales over $300,000 at Dillard's Department Store.
Timeline
Automotive Sales Professional
Lithia Motors, Inc-Audi
10.2017 - Current
Automotive Sales Consultant
Hendrick Automotive Group-Honda
09.2014 - 09.2017
Sales Associate
Dillards Department Store
12.2011 - 08.2014
Paramedic Studies
City College - Fort Lauderdale
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