Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Victoria Bates

Elkton,MD

Summary

Multi-talented Customer Service and Sales Professional effortlessly adapts to new situations, company cultures and work processes. Passionate and dedicated to providing excellent service to enhance clients experience. Motivated and enthusiastic about improving and sustaining the work atmosphere. Eager to add value to a new team.



Overview

9
9
years of professional experience

Work History

AUTOMOTIVE SALES PROFESSIONAL

Adams Jeep of Maryland
02.2018 - Current
  • Exceeds ambitious sales goals consistently by utilizing empathy and positivity to establish an environment in which clients feel comfortable to do business
  • Analyzes clients needs and wants to provide the best vehicle option and ensure 100% satisfaction
  • Enhances client satisfaction and trust by promptly addressing questions and/or concerns and providing accurate information obtained through education and understanding of product
  • Maintains relationships with clients via phone and email to ensure their happiness-forging loyalty, repeat business and referrals


BARTENDER

The Nauti Goose
04.2015 - Current
  • Serves high customer volumes in fast paced restaurant during special events, nights, and weekends
  • Manages cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Contributes to a positive work environment through effective teamwork and communication with colleagues
  • Follows alcohol awareness procedures for preventing excessive guest intoxication
  • Successfully resolves customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction
  • Establishes rapport with regular patrons through attentive service, fostering loyalty to the establishment

Education

No Degree - Hospitality Management

MONTGOMERY COLLEGE
Germantown, MD

Skills

  • Exemplary Communication Skills
  • Critical Thinking
  • Time Management
  • Strong negotiation skills
  • Adaptability to Change
  • Data-driven decision-making
  • Target Achievement
  • Professional Appearance
  • Organization

Timeline

AUTOMOTIVE SALES PROFESSIONAL

Adams Jeep of Maryland
02.2018 - Current

BARTENDER

The Nauti Goose
04.2015 - Current

No Degree - Hospitality Management

MONTGOMERY COLLEGE

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Victoria Bates