Jamese Kelly
Canton,GA
Summary
Technical support–focused professional with experience helping users troubleshoot account issues, navigate online systems, and understand next steps clearly. Comfortable working across multiple platforms, documenting cases accurately, and staying calm when callers are stressed or confused. Known for clear communication, strong problem solving, and learning new tools quickly. Currently studying cybersecurity and ready to bring dependable, user‑focused support to a technical team.
Overview
7
7
years of professional experience
Work History
Call Center Specialist
Georgia Secretary of State
08.2025 - Current
- Help callers troubleshoot login issues, account access problems, and navigation errors across multiple state systems.
- Walk users through online processes step‑by‑step so they can complete licensing or business filing tasks without confusion.
- Verify sensitive information accurately while following state privacy rules.
- Handle a high volume of calls while keeping notes organized and easy for the next person to understand.
- Use several internal applications at once to look up records, update cases, and resolve issues quickly.
Intake Specialist
Workplace Options
12.2024 - Current
- Talk with clients in urgent situations, gather the right details, and enter everything accurately into internal systems so the next team has what they need.
- Use several platforms at once to look up information, update records, and keep cases organized.
- Stay calm on the phone and explain next steps clearly, even when callers are overwhelmed.
- Spot issues that need escalation and make sure they’re routed to the right team quickly.
- Keep communication clean and detailed so nothing gets lost between departments.
Licensed Real Estate Agent
Keller Willaims Realty - Greg K. Williams
02.2022 - 08.2024
- Manage digital documents, client files, and transaction workflows using CRM and productivity tools.
- Track deadlines, appointments, and communication across multiple systems.
Courier
Uber Eats
02.2020 - 12.2022
- Use mobile apps and GPS tools to plan routes and solve delivery issues.
Customer Service Representative
Buy Buy Baby
02.2020 - 05.2021
- Help customers figure out what they need and solve issues without making things complicated.
- Learn new systems quickly and use them to look up orders, check inventory, and update accounts.
Customer Service Specialist
Floor & Decor
04.2019 - 02.2020
- Help customers with order issues, returns, and account questions while keeping everything documented correctly.
- Use multiple systems to look up product info, check availability, and process transactions.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH12-2026
Bachelor of Arts - Criminal Justice
Clark Atlanta University
Atlanta, GA05-2021
Skills
- Technical Troubleshooting
- Multi-System Navigation
- Case Documentation
- Customer Support / User Support
- Problem‑Solving
- Communication Skills
- Attention to Detail
- Remote Support Skills
- Time Management
- Adaptability / Fast Learner
- CRM software
Timeline
Call Center Specialist
Georgia Secretary of State
08.2025 - Current
Intake Specialist
Workplace Options
12.2024 - Current
Licensed Real Estate Agent
Keller Willaims Realty - Greg K. Williams
02.2022 - 08.2024
Courier
Uber Eats
02.2020 - 12.2022
Customer Service Representative
Buy Buy Baby
02.2020 - 05.2021
Customer Service Specialist
Floor & Decor
04.2019 - 02.2020
Bachelor of Science - Cyber Security
Southern New Hampshire University
Bachelor of Arts - Criminal Justice
Clark Atlanta University