Jamese Leon
Minneapolis,MN
Summary
Diligent Assistant Manager with over 2 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Planet Fitness Gym
Columbia Heights, MN
04.2022 - 08.2023
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Recruited and trained new employees to meet job requirements.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Lead CSR
Speedway LLC
New Brighton, MN
05.2021 - 01.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new customer service representatives on company policies and procedures.
Education
High School Diploma -
Fridley Senior High School
Fridley, MN06-2021
Skills
- Employee Scheduling
- Operations Management
- Sales Monitoring
- Employee Performance Evaluations
- Task Delegation
- Recruiting and Interviewing
- Money Handling
- Staff Development
- Negotiation
- Orientating and Training
Timeline
Assistant Manager
Planet Fitness Gym
04.2022 - 08.2023
Lead CSR
Speedway LLC
05.2021 - 01.2022
High School Diploma -
Fridley Senior High School