Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jamese Oliver

Portsmouth,VA

Summary

Experienced customer service professional with over a decade of expertise in remote support, technical troubleshooting, and managing high-volume client interactions. Proven ability to resolve issues through chat, phone, and email, surpassing customer satisfaction goals. Proficient in using CRM tools like Salesforce and Zendesk to uphold performance, accuracy, and professionalism in all interactions.

Overview

6
6
years of professional experience

Work History

Fulfillment & Customer Service Support

Amazon
10.2023 - Current
  • - Handled timely and precise order processing in a high-volume environment.
  • - Supported team initiatives for improved fulfillment accuracy and workflow efficiency.

Customer Service & Sales Associate

Walmart
07.2022 - 10.2023
  • - Provided frontline support to over 100 customers daily, resolving inquiries with professionalism.
  • - Boosted product awareness and customer satisfaction through upselling and engagement.

Remote Technical Support Representative

MAXIMUS
04.2021 - 07.2022
  • - Delivered technical assistance for healthcare clients via phone, email, and chat.
  • - Achieved a 95%+ customer satisfaction rating while handling large support volumes.
  • - Utilized CRM systems to track issues and document solutions thoroughly.

Customer Care Representative (Technical Chat)

Alorica, Inc.
01.2020 - 04.2021
  • - Resolved technical, billing, and device-related inquiries through live chat and phone support.
  • - Managed simultaneous support sessions while maintaining high first-contact resolution.

Education

High School Diploma - undefined

Woodrow Wilson High School
01.2014

Skills

  • Remote Chat & Phone Support
  • Technical Troubleshooting
  • CRM & Helpdesk Tools
  • Customer Retention & Upselling
  • Data Entry & Documentation
  • Conflict Resolution
  • Administrative Support

Awards

- 100% Customer Satisfaction Award (2021), - Best Attendance Award (2021)

Timeline

Fulfillment & Customer Service Support

Amazon
10.2023 - Current

Customer Service & Sales Associate

Walmart
07.2022 - 10.2023

Remote Technical Support Representative

MAXIMUS
04.2021 - 07.2022

Customer Care Representative (Technical Chat)

Alorica, Inc.
01.2020 - 04.2021

High School Diploma - undefined

Woodrow Wilson High School

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Jamese Oliver