James E Roberts

• Directed daily business operations, optimizing workflow and performance.
• Resolved customer issues swiftly, fostering high satisfaction and loyalty.
• Implemented strategies to improve operational efficiency and service quality.

Led operations as co-owner of a litigation concern spanning seven offices in Boulder, Billings, Missoula, Kansas City, Chicago, and St. Louis. Focused on defending railroad-related cases such as FELA claims, RLA matters, grade crossing accidents, environmental issues, and asbestos injury lawsuits.

• Demonstrated strong personal responsibility and self-motivation in diverse settings.
• Adapted quickly to new situations while thriving in fast-paced environments.
• Exhibited excellent verbal and written communication skills across various contexts.
• Collaborated effectively within teams, providing support and guidance to peers.
• Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
• Maintained flexibility by working night, weekend, and holiday shifts as needed.
• Fostered a respectful and friendly atmosphere, offering assistance wherever necessary.

• Implemented cost-saving measures and streamlined processes, boosting company efficiency.
• Mitigated risk exposure through compliance programs and proactive crisis management strategies.
• Strengthened customer relationships by delivering exceptional service and resolving issues promptly.
• Fostered a collaborative company culture that encouraged innovation among employees.
• Led a diverse workforce, promoting inclusivity and recognizing individual contributions.
• Enhanced internal communication by utilizing collaborative tools and holding regular team meetings.

• Fostered lasting business relationships by providing outstanding service to all individuals.
• Identified and addressed unique client needs to drive successful outcomes.
• Monitored industry developments and market trends to maintain competitive edge.
• Expanded professional contacts through networking with organizations and peers.

• Directed daily business operations, optimizing workflow and performance.
• Resolved customer issues swiftly, fostering high satisfaction and loyalty.
• Implemented strategies to improve operational efficiency and service quality.