Summary
Overview
Work History
Education
Skills
Timeline
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Jamese Williams

Tempe,AZ

Summary

Experienced customer service professional with over 10 years of dedicated service in diverse customer-facing roles. Adept at seamlessly integrating data entry, organizational prowess, and meticulous attention to detail to streamline operations and enhance customer experiences. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CVScaremark
02.2023 - Current
  • Handled customer inquiries courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered inbound calls and answered questions regarding prescription insurance, medication coverage, and mail-order prescriptions.

Quality Control Specialist

CDW
01.2020 - 12.2022
  • Conducted meticulous quality control checks on client orders, adhering strictly to their specified requirements
  • Thoroughly inspected devices for physical damage and assessed software integrity to ensure optimal performance
  • Proactively resolved internal quality control investigations to maintain exceptional standards
  • Orchestrated regular departmental meetings with team members to share best practices and valuable resources
  • Collaborated effectively with colleagues at all organizational levels and external contractors to meet clients' needs.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Guest Service Agent

Burke Williams Spa
11.2018 - 01.2020
  • Skillfully managed appointment scheduling and addressed guest inquiries pertaining to services, products, memberships, and retail items
  • Exhibited exceptional communication and customer service skills, fostering strong relationships with both new and loyal clientele
  • Demonstrated proficiency in achieving individual and facility sales goals for memberships, gift cards, and retail products.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Assembly Operator

Gate Gourmet
01.2018 - 11.2018
  • Assembled equipment according to airline specifications following procedures and assembly diagrams
  • Sorted, wrapped, and packed airline dry goods, liquor, and equipment into airline carts according to airline specifications
  • Maintained production areas in compliance with sanitation standards and customer requirements
  • Documented inventory in compliance with company requirements
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Lead Cashier

Ross Stores
06.2014 - 01.2018
  • Regularly inspected the sales floor to uphold standards
  • Ensured efficient merchandise reception, processing, and placement on the sales floor
  • Oversaw cash pulls and bank deposits, strictly adhering to company policies.
  • Processed payments effectively and accurately handled cash, credit, debit, and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Medical Receptionist

Advanced Care Center
07.2013 - 06.2014
  • Managed multiple phone lines, delivering prompt and courteous responses to patients and inquiries
  • Navigated the EMR system efficiently, ensuring accurate and organized record-keeping
  • Skillfully handled patient registrations, appointment scheduling, and payment processing to ensure seamless operations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.

Loan Processor

Enova International
10.2011 - 07.2013
  • Effectively facilitated communication with clients to gather any additional information required for loan processing
  • Processed pay stubs and bank documents meticulously, significantly contributing to the loan processing workflow.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.

Education

Accounting -

CSN
Las Vegas, NV

Skills

  • Data Entry
  • Organization and Attention to detail
  • MS Office (Word, Excel)
  • Documentation Review
  • EMR System
  • SAP
  • Adaptability
  • Computer Proficiency
  • Typing 45-wpm

Timeline

Customer Service Representative

CVScaremark
02.2023 - Current

Quality Control Specialist

CDW
01.2020 - 12.2022

Guest Service Agent

Burke Williams Spa
11.2018 - 01.2020

Assembly Operator

Gate Gourmet
01.2018 - 11.2018

Lead Cashier

Ross Stores
06.2014 - 01.2018

Medical Receptionist

Advanced Care Center
07.2013 - 06.2014

Loan Processor

Enova International
10.2011 - 07.2013

Accounting -

CSN

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Jamese Williams