Design and execute project-based learning activities for students at the middle school level, fostering critical thinking skills and promoting collaboration among peers.
Provide a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Support students in developing social skills through structured activities and positive reinforcement techniques.
Implement behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
CUSTOMER SERVICE REPRESENTATIVE/DOCUMENT REVIEW SPECIALIST/BRANCH HELP DESK ANALYST
CARTER BANK AND TRUST
09.2017 - 07.2023
Provide excellent and friendly customer service to customers, Review and correct documentation for branch personnel, and assist branch personnel with troubleshooting and account opening.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CORRECTIONAL OFFICER
NEW RIVER VALLEY REGIONAL JAIL
05.2016 - 05.2017
Provided supervision of inmates
Conducted security rounds and perimeter checks and provide aid to other officers.
Managed high-risk situations with professionalism and composure, ensuring safety of all inmates and fellow officers.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Education
BACHELOR'S DEGREE- INFORMATION TECHNOLOGY-DATA NETWORKING AND SECURITY -