Open To Work
Jamesetta Wreh
AMC Movies Cityplex 12
NEWARK,NJ
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
ManagerAssistant ManagerCustomer Service RepresentativeCashierClerk
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Important To Me
Career advancementFlexible work hoursPaid sick leave401k match4-day work week
9
Years of experience
8
Walmart
7
Target
Results-driven manager specializing in customer service, team leadership, and staff training. Proven ability to enhance customer satisfaction and optimize operations through effective communication and decision-making.
Dynamic manager with a strong background in optimizing operations and developing high-performing teams. Expertise in budget management, staff training, and effective communication, leading to improved efficiency and enhanced customer satisfaction.
Work History
Manager
9 Years- Led daily operations, ensuring optimal customer service and satisfaction in high-volume environment.
- Developed and implemented staff training programs to enhance performance and efficiency.
- Managed budgeting processes, optimizing resource allocation for cost-effective operations.
- Streamlined scheduling systems, improving workforce management and reducing labor costs.
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing waste.
- Mentored team members, fostering a culture of collaboration, accountability, and professional growth.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Task delegation
Staff development
Shift scheduling
Hiring and training
Staff training
Scheduling and coordinating
Timeline
Manager
AMC Movies Cityplex 12
08.2017 - CurrentRead More
Athens Drive High School
High School Diploma
Read More