James Evan Schlank
Business Management & Consulting
Nashville,TN
Summary
Vanderbilt University graduate with diverse employment and relationship experience over the last 15 years. Demonstrated managerial success at West Bicycles with a relentless focus on customer relationships and operational excellence. Achieved highest profitability in business history during the last four years of employment. Exceptional communicator and relationship builder.
Overview
16
16
years of professional experience
Work History
General Manger
West Bicycles
Knoxville, TN
01.2015 - 06.2024
- Helped achieve highest sales and profitability for local family business during the last four years of employment
- Cultivated trusted relationships with customers who shopped with West Bicycles for the experience and service vs. cost
- Simultaneously managed all retail operations, service department quality control, and purchasing
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Analyst
ICF International
Arlington, VA
09.2008 - 01.2014
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
Education
Bachelor of Arts - Communications And Political Science
Vanderbilt University
Nashville 05.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Business development
Quality management
Strategic planning
Exceptional interpersonal communication
Proficient in Microsoft Office Suite
Timeline
General Manger
West Bicycles
01.2015 - 06.2024
Analyst
ICF International
09.2008 - 01.2014
Bachelor of Arts - Communications And Political Science
Vanderbilt University
05.2001 -