James Piggott
Sun City West,AZ
Summary
Hands on energetic and caring manager with over 20+ years experience seeks challenging position which will utilize my abilities to produce strong results, While maintaining excellent customer service.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
33
33
years of professional experience
Work History
General Manager
Extended Stay America-Phoenix/Chandler, AZ (Aimbridge, ESA Corp)
Phoenix/Chandler, AZ
04.2017 - 04.2026
- Managed 2 properties for a corporate company to raise ADR and OCC
- Certified to train and manage within 30 days of hire
- Raised OCC from 29.8% to 79.2% by raising customer service levels to #1 in state and raising conditioning
- Cross trained entire staff in all areas to lower labor to lowest in region
- Analyzed financial reports to identify cost-saving opportunities and optimize budgets.
- Established partnerships with local businesses to drive community engagement and brand visibility.
General Manager
Rodeway Inn/Quality Suites-Scottsdale, AZ
Scottsdale, AZ
02.2002 - 04.2017
- Managed multiple properties for franchisee- 85+ employees, Full service bar, Multiple banquet rooms
- Raised GSS scores to top 5 in the state for the brand
- Unparalleled guest relations skills, especially in creating “special touches” and resolving requests and concerns
- Banking, PNL, A/R,A/P, Ordering/Inventory for all properties. Built 1 property from ground up
- Streamlined processes across departments, resulting in improved workflow efficiency and productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Area manager
Subway-Mesa, AZ
Mesa, AZ
03.1993 - 02.2008
- Managed daily operations of 7 locations including staff, scheduling, inventory/ordering, product quality, training/hiring, etc.…
- Lowered food cost from 27.5 to 19.0% through cross training and prep schedules to beat aggressive goal of 22.0%
- #1 in catering sales with Subway Corp 4 years in a row/ Secured new catering cliental through marketing and promoting
- Opened 2 locations from the ground up to exceed $ 20,000 in weekly sales
- Received perfect score on training review
- Worked closely with Corp to increase line productivity to top 10 in company
Education
Associates Degree - Hospitality/Restaurant Management
Mesa Community College/ASU remote
Mesa, AZ01-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training/development
- Inventory control
Timeline
General Manager
Extended Stay America-Phoenix/Chandler, AZ (Aimbridge, ESA Corp)
04.2017 - 04.2026
General Manager
Rodeway Inn/Quality Suites-Scottsdale, AZ
02.2002 - 04.2017
Area manager
Subway-Mesa, AZ
03.1993 - 02.2008
Associates Degree - Hospitality/Restaurant Management
Mesa Community College/ASU remote