James G. Jensen
Bertram,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager-HEB Center
RS3 Strategic Hospitality
Cedar Park, TX
04.2021 - 07.2025
- Client-City of Cedar Park and Dallas Stars Hockey Team
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Gross Sales 2024 $7.1 million
- Developed budget plans that aligned with organizational goals and maximized profitability.
- Implemented strategic initiatives that enhanced operational workflows and resource allocation.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction, including 12 full time staff and 250 employees and volunteers.
Director of Food and Beverage-USANA Amphitheater
Diamond Concessions Group
West Valley City, UT
07.2018 - 04.2021
- Concessions operation, Premium Suite Service and VIP Club for a 20,000 seat capacity amphitheater.
- Developed and implemented cost control strategies to optimize budget allocations.
- Client-Live Nation Entertainment
- Gross Sales 2018 $5.6 million
- Directed food and beverage operations, ensuring compliance with health and safety regulations.
Manager of Concessions-COTA
Ryan Sanders Hospitality Group
Austin, TX
03.2018 - 07.2018
- Operational oversight of Concessions-120,000 seat (capacity) F-1 Racetrack and 12,500 seat Amphitheater. 12 permanent locations and 65 portable locations (set and torn down for each full scale event). Employee direction to include 1240 Non Profit volunteers (full track event) and up to 75 Supervisors and Hourly Employees.
- Client-COTA Management Group: Bobby Epstein-Owner
- Gross Sales for Fee Account-$15.4Million (top line sales)
- Oversaw inventory management processes, ensuring timely stock replenishment and minimizing waste.
Assistant General Manager-Starplex Pavilion
Legends Hospitality
Dallas, TX
03.2017 - 02.2018
- Onsite coordination of day to day Concessions/Catering and VIP Club operations for the 21,000-seat seasonal concert venue on the Fair Park grounds in Dallas.
- Client-Live Nation Entertainment
- Gross P&L Responsibility-$6.3 Million
- Developed operational strategies to enhance guest experiences and streamline service delivery.
General Manager-Isleta Amphitheater
Legends Hospitality
Albuquerque, NM
12.2015 - 03.2017
- Responsible for complete day to day Food and Beverage and VIP Club operation for this 15,000-seat concert venue. Hourly staff up to 55 people and Non Profit Organizations 350 people.
- Client- Live Nation Entertainment
- Gross P&L Responsibility- $3.23 million
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
Director of Concessions-University of Texas
Sodexo Sports and Leisure
Austin, TX
09.2012 - 12.2015
- Directly responsible for overseeing and maintaining day to day Food and Beverage Concession Operations for Darrell K. Royal Football Stadium (101,000 seats), Frank C Erwin Center (18500 seats), UFCU Baseball Stadium (10,000 seats), Myers Soccer/Track Stadium (21,000 seats) and Gregory Gym (4500 seats), (2) VIP Clubs (Stadium Club 1100 people and Arena Club 500 people). Game day staff includes 1250 people for football.
- Client-University of Texas Athletics
- Gross P&L Responsibility-$10.3 million
- Collaborated with cross-functional teams to streamline concession processes and improve service delivery.
Education
Master of Science - Speech and Hearing
Cleveland State University
Cleveland, OhioBachelor of Arts - Education
University of Dayton
Dayton, OhioHigh School - undefined
St. Ignatius High School
Cleveland, OhioSkills
- Leadership and team building
- Training and coaching
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Microsoft Suite
- Cost reductions
- Cost analysis and savings
- Operations oversight
Certification
- The Disney Institute: Upper Management Leadership Customer Service Training-August 2014
- SERV SAFE Food Safety Certified February 2025
- SERV SAFE Alcohol Training February 2024
- Sodexo Diversity Training Nov. 2013
- ARAMARK Building Leadership Seminar Winter 2006
- HAACP Training and Certification 2018
- TIPS, TABC Certified,- KS,VA, CA, and TX, UT
- CPR-2010
Venues Worked
- Circuit of the Americas- Austin, TX, Isleta Amphitheater-ABQ, NM, Tinley Park Amphitheater-Chicago, IL- Usana Amphitheater and Maverick Center Arena-Salt Lake City, UT
- University of Texas-Austin, Austin TX (All Athletic/Entertainment Venues)
- Cricket Wireless Amphitheatre-Chula Vista, CA, Valley View Casino Center, San Diego CA, University of Virginia-Charlottesville, VA (all athletic venues) Verizon Wireless Amphitheater-KC
- Verizon Wireless Amphitheater-San Antonio TX (opening team) The AlamoDome, San Antonio TX, AmSouth Amphitheatre-Nashville (opening team), Conseco Fieldhouse-Indianapolis, IN (opening team), Cynthia Woods Mitchell Pavilion-The Woodlands, TX, Starplex Pavilion-Dallas, TX Ohio ExpoCenter-Columbus, OH, University of Oklahoma-Norman OK., Reliant Stadium-Houston TX (opening team), SBC/ATT Center-San Antonio TX.(opening team) Texas A&M University-College Station, TX. Minute Maid Park- Houston TX. Coors Field-Denver CO, Anaheim Angels Stadium-Anaheim, CA
Section name
- For more personal information about candidate:
- Https://youtu.be/XYuU0nty36M
Certifications
SERV SAFE-food safety-manager course
TABC
Diversity Training-Sodexo
Leadership Training-Aramark
HAACP
Timeline
General Manager-HEB Center
RS3 Strategic Hospitality
04.2021 - 07.2025
Director of Food and Beverage-USANA Amphitheater
Diamond Concessions Group
07.2018 - 04.2021
Manager of Concessions-COTA
Ryan Sanders Hospitality Group
03.2018 - 07.2018
Assistant General Manager-Starplex Pavilion
Legends Hospitality
03.2017 - 02.2018
General Manager-Isleta Amphitheater
Legends Hospitality
12.2015 - 03.2017
Director of Concessions-University of Texas
Sodexo Sports and Leisure
09.2012 - 12.2015
Bachelor of Arts - Education
University of Dayton
High School - undefined
St. Ignatius High School
Master of Science - Speech and Hearing
Cleveland State University