JAMESHA DUDLEY
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in pharmacy, banking and telecommunications. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Pharmacy Technician
Express Scripts
05.2021 - Current
- Execute pharmaceutical duties, ensuring accurate medication dispensing and compliance
- Collaborate with healthcare professionals to optimize patient care.
- Set up and modified patient profiles to include current medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Technical Support Representative
Sparklight
12.2020 - 04.2021
- Provided technical assistance, troubleshooting internet and cable issues
- Resolved customer queries, ensuring a positive customer experience.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Type technical support needs.
- Researched and identified solutions to technical problems.
Customer Service Agent
Farmers Insurance
03.2020 - 11.2020
- Managed insurance policies, addressing customer needs and claims
- Conducted policy reviews and provided recommendations for coverage
Customer Service Representative
VALOR GLOBAL
01.2019 - 08.2019
- Assisted customers via inbound calls, resolving issues related to Hulu accounts
- Demonstrated excellent communication and problem-solving skills
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
US Bank Call Center
04.2015 - 04.2017
- Managed inbound calls related to credit card accounts, payments, and disputes.
- Conducted balance transfers, explained transactions, and updated user information.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
Customer Service Representative
Woodforest National Bank
04.2017 - 02.2018
- Delivered quality service, addressing customer inquiries and processing transactions.
- Handled various banking tasks, including account maintenance and issue resolution.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Advisor Associate
Wal-Mart Supercenter
08.2014 - 04.2015
- Worked in the Clothing Department and performed cashier duties
- Ensured a positive shopping experience for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
Education
Diploma - undefined
Marion High School
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John A Logan College
Carterville, ILSkills
- Pharmacy Records Management
- Customer Needs Assessments
- Patient Education
- FDA Drug Safety Guidelines
- Complex Problem-Solving
- Strategic Thinking
- Pharmaceutical Needs
- Quality Assurance and Control
- Supporting Pharmacy Operations
- Records Management Systems
- HIPAA
- Service Management
- Quality Control
- Electronic Medical Record (EMR) Systems
- Pharmaceutical Research
- Problem-Solving Skills
- Critical Thinking
- Accurate Recordkeeping
Certification
Pharmacy Technician Trainee
Timeline
Pharmacy Technician
Express Scripts
05.2021 - Current
Technical Support Representative
Sparklight
12.2020 - 04.2021
Customer Service Agent
Farmers Insurance
03.2020 - 11.2020
Customer Service Representative
VALOR GLOBAL
01.2019 - 08.2019
Customer Service Representative
Woodforest National Bank
04.2017 - 02.2018
Customer Service Representative
US Bank Call Center
04.2015 - 04.2017
Advisor Associate
Wal-Mart Supercenter
08.2014 - 04.2015
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John A Logan College
Diploma - undefined
Marion High School