Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jamesha Lewis

North Las Vegas,NV

Summary

I am highly energetic, outgoing and detail oriented. I handle multiple responsibilities simultaneously, like dealing with the public while providing exceptional customer service. I handle all types of transactions involving cash, credit, and debit card purchases. I am a single parent raising 2 children on my own, I run a very tight and neat household. I am very supportive of my kids, I’m a mentor, a counselor, I am a people person and easy to talk to. I also trained all new hires in my roll at Amazon. Dedicated Full Service Associate passionate about customer service. Focused on solving routine and complex problems to maintain customer satisfaction. And very detailed oriented.

Overview

11
11
years of professional experience

Work History

Customer Service

William Hill
2021.12 - Current
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Delivered exceptional customer service, resolving issues promptly and courteously.
  • Strengthened client relationships through regular communication, providing exceptional customer service.

Amazon Warehouse Associate

AMAZON
2020.08 - 2021.11
  • LEARNING AMBASSADOR, FOR STOW DEPARTMENT AND ALSO WORKED IN THE SAFETY DEPARTMENT.

Verizon Tech Coach

Asurion
2017.12 - 2020.08
  • I worked as Tech support for Verizon
  • I assisted customers with trouble shooting their electronic devices that connected to the Verizon network
  • I assisted customers with paying bills, removing devices off their plan, setting up new devices, or putting in insurance claims for lost/stolen devices
  • Asurion is where I used my critical thinking skills the most
  • In this position you have to think quick, and outside the box in order to resolve client issues.

Cashier Customer Service

Walmart Supercenter
2013.04 - 2017.12
  • Assessed customer needs and responded to questions
  • Cleaned and straightened work area
  • Issued receipts for purchases and gifts
  • Followed all standard procedures
  • Operated cash register with proficiency, provided professional and courteous service at all times.

Education

High School Diploma - English Literature

Victory Learning
San Antonio, TX
11.2021

Skills

  • CUSTOMER SERVICE (7 years)
  • RECEPTIONIST (5 years)
  • RETAIL SALES (3 years)
  • CASHIER (10 years)
  • Critical Thinking
  • Strong Organizational Skills
  • Sharp problem Solver
  • Customer Support
  • Technical support
  • Leadership
  • Active Listening Skills
  • Microsoft Excel
  • Multi-Tasking
  • POS System

Personal Information

Title: Customer Service

Timeline

Customer Service

William Hill
2021.12 - Current

Amazon Warehouse Associate

AMAZON
2020.08 - 2021.11

Verizon Tech Coach

Asurion
2017.12 - 2020.08

Cashier Customer Service

Walmart Supercenter
2013.04 - 2017.12

High School Diploma - English Literature

Victory Learning
Jamesha Lewis