Jamesha McIntosh
Houston,TX
Summary
Friendly server experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
10
10
years of professional experience
Work History
Bartender
Pappadeaux
Houston, TX
06.2022 - 01.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Developed good working relationships with fellow employees through effective communication.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Server
Twin Peaks Restaurants
Indianapolis, IN
03.2017 - 11.2020
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Filled condiments and napkin containers during slack periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Set up tables in between patrons to reduce wait times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Banquet Server/Bartender
Ocean Prime
Indianapolis, IN
03.2014 - 10.2017
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Participated in ongoing training to enhance job skills and knowledge.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Served orders by picking up and delivering selections from kitchen.
- Noted timing of meal progression, keeping kitchen staff informed.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Served beverages and appetizers to guests in an efficient manner.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Prepared final bills for customers at conclusion of meal.
Education
Associate of Science - Criminal Science
Indiana Tech Law School
Fort Wayne, IN06-2020
Skills
- Food Service
- Food Running
- Payment Processing
- Health Codes Compliance
- Suggestive Selling
- Beverage Preparation
- Order Management
- Proficient in Mixology
- Safe Serving Knowledge
- Point of Sale Systems
- Sales Expertise
- Engaging Personality
- Cocktail List Development
Timeline
Bartender
Pappadeaux
06.2022 - 01.2024
Server
Twin Peaks Restaurants
03.2017 - 11.2020
Banquet Server/Bartender
Ocean Prime
03.2014 - 10.2017
Associate of Science - Criminal Science
Indiana Tech Law School