Detail-oriented administrative professional experienced in high-volume call management and data accuracy. Strong background in customer service, supporting sales, and training staff, while ensuring compliance and operational effectiveness.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Edwards Garment
06.2022 - Current
Handle high-volume inbound calls and emails, assisting customers and resolving issues
Cultivated strong customer relationships and loyalty through effective communication.
Maintain accurate customer data and process orders in systems using CRM and ERP systems
Supported internal sales processes and administrative duties to improve team efficiency.
Trained new employees on procedures and systems to ensure smooth onboarding.
Provided data entry support and coordinated office activities for streamlined operations.
Monitored inventory levels to ensure availability of product for purchase.
Patient Registration Representative
R1 RCM
02.2017 - 06.2022
Managed front desk operations, ensuring positive visitor experiences
Maintained accurate records while efficiently handling 80+ calls daily
Answered and routed calls efficiently
Scheduled appointments and maintained calendars
Collected payments and explained billing processes