Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMESHA MORGAN

Kalamazoo

Summary

Detail-oriented administrative professional experienced in high-volume call management and data accuracy. Strong background in customer service, supporting sales, and training staff, while ensuring compliance and operational effectiveness.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Edwards Garment
06.2022 - Current
  • Handle high-volume inbound calls and emails, assisting customers and resolving issues
  • Cultivated strong customer relationships and loyalty through effective communication.
  • Maintain accurate customer data and process orders in systems using CRM and ERP systems
  • Supported internal sales processes and administrative duties to improve team efficiency.
  • Trained new employees on procedures and systems to ensure smooth onboarding.
  • Provided data entry support and coordinated office activities for streamlined operations.
  • Monitored inventory levels to ensure availability of product for purchase.

Patient Registration Representative

R1 RCM
02.2017 - 06.2022
  • Managed front desk operations, ensuring positive visitor experiences
  • Maintained accurate records while efficiently handling 80+ calls daily
  • Answered and routed calls efficiently
  • Scheduled appointments and maintained calendars
  • Collected payments and explained billing processes
  • Maintained compliance with HIPAA regulations

Education

High School Diploma -

Phoenix High School
MI

Skills

  • Customer Service
  • Client Interaction
  • Inquiry Management
  • Call management
  • Transaction Support
  • CRM software
  • Data Entry
  • Scheduling & Calendars
  • Office Administration
  • Microsoft Office
  • HIPAA Compliance
  • Multitasking
  • Service Protocols
  • Problem solving

Timeline

Customer Service Representative

Edwards Garment
06.2022 - Current

Patient Registration Representative

R1 RCM
02.2017 - 06.2022

High School Diploma -

Phoenix High School
JAMESHA MORGAN