Mimi Walker
Charlotte,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Bartender & VIP Hostess
Palace NightClub
01.2018 - 07.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Esthetician
Aarone Skin
03.2019 - 12.2023
- Provided clients with knowledge of all cosmetic services being provided.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Payroll Specialist
The JenTen Group
05.2019 - 03.2022
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
Customer Service Representative
Spectrum
09.2016 - 03.2019
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
No Degree - Licensed Esthetician
VTran Beauty Academy
Charlotte, NC06-2022
High School Diploma -
Vance High School
Charlotte, NC06-2014
Skills
- Food Service
- Suggestive Selling
- Safe service compliance
- Liquor, beer, and wine knowledge
- Craft cocktail preparation
- New employee processing
- Payroll Administration
- Spa treatment services expert
- Microdermabrasion treatments
- Proficient in eyebrow and lash tinting
- Advanced facials specialist
- Skincare treatments
Timeline
Payroll Specialist
The JenTen Group
05.2019 - 03.2022
Esthetician
Aarone Skin
03.2019 - 12.2023
Bartender & VIP Hostess
Palace NightClub
01.2018 - 07.2024
Customer Service Representative
Spectrum
09.2016 - 03.2019
No Degree - Licensed Esthetician
VTran Beauty Academy
High School Diploma -
Vance High School
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