Jamesia Crooms
Decatur,GA
Summary
Educated Business Manager with 15+ years of hands-on experience in diverse environments. Skilled in business analysis and effective problem-solving to ensure efficient operations management across departments. Strong leader with principles and practices that facilitate aligning business goals with consumer needs.
Overview
17
17
years of professional experience
Work History
Operations Manager
KAS Elite
02.2023 - Current
- Improved processes and practices to enhance operational efficiency
- Acquired and maintained strategic partnerships with 6 offices
- Managed budget and resource utilization to reduce costs by over 10%
Project Manager
CORL Technologies
09.2021 - 06.2022
- Planned and designated project resources to ensure project was within scope, schedule, and defined budget; adjusted scope, timelines, and cost when necessary
- Maintained relationships with seven client accounts and facilitated weekly virtual meetings to discuss project status and updates
Sales Representative Manager
Marchon Eyewear
11.2019 - 06.2021
- Managed order cycle to enhance business development, maintain sustainability, and customer satisfaction for over 15 reps
- Aligned sales rep training with organizations strategic goals and provided coaching to increase quarterly sales by 5%
High-Volume Customer Manager
American Express
03.2018 - 05.2019
- Consulted with over 30 high-volume card members daily to understand financial needs and tailored unique financial solutions for each customer; reinforcing benefits of card membership and customer loyalty
- Conducted training and mentored 10 team members to promote productivity, accuracy, and commitment to notable service
Team Leader
Nordstrom
09.2014 - 12.2016
- Provided coaching, encouragement, and feedback to eight team members to strengthen service efficiency and sales goal attainment
Education
BBA - Managerial Science, Sociology
05.2021
- 4.00 GPA
- Honoree of Magna Cum Laude
- Dean's List
Skills
- Leadership
- Delegation
- Time Management
- Interpersonal Skills
- Written and Verbal Communication
- Adaptability
- Problem-Solving
- Collaboration
- Team Building
- Microsoft Office
Timeline
Operations Manager - KAS Elite
02.2023 - Current
Project Manager - CORL Technologies
09.2021 - 06.2022
Sales Representative Manager - Marchon Eyewear
11.2019 - 06.2021
High-Volume Customer Manager - American Express
03.2018 - 05.2019
Team Leader - Nordstrom
09.2014 - 12.2016
Georgia State University - BBA, Managerial Science, Sociology
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