Jamesia L. Williams
ShiftKey Medical Staffing Travel
Drew,MS
10
years of professional experience
Compassionate Customer Service Representative experienced in assisting customers with inquiries and claims while ensuring exceptional service and fostering loyalty. Delivered patient care through effective communication and problem-solving, enhancing comfort and safety. Focused on collaboration with healthcare teams to maintain high standards and achieve optimal outcomes.
Work History
Cna
2 Years 5 Months- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Assisted nursing staff with patient assessments and documentation of vital signs.
- Maintained cleanliness and safety standards in resident living areas and communal spaces.
Certified Nursing Assistant/Caregiver
2 Years 5 Months- Assisted physical therapists with exercises and rehabilitation activities, enhancing recovery for patients post-injury or surgery
- Monitored vital signs such as blood pressure, pulse rate, and temperature on regular basis
- Assisted physical therapists with exercises and rehabilitation activities for patients recovering from injuries or surgeries
- Documented patient care by accurately recording observations, interventions, and outcomes, ensuring comprehensive medical records
- Documented patient care by recording observations, interventions, and outcomes in medical records
- Monitored vital signs including blood pressure, pulse rate, and temperature, providing critical information for patient health assessments
Clerk
9 Months- Performed data entry tasks into various computer systems accurately and promptly
- Answered incoming calls, took messages, and transferred calls to appropriate departments while efficiently scheduling appointments for clients and customers
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures; maintained client accounts by obtaining, recording and updating personal and financial information
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel including: scheduling appointments for clients, customers, and other visitors
- Processed customer payments using cash registers or point-of-sale terminals, ensuring compliance with company policies while maintaining accurate client accounts through diligent recording and updating of personal and financial information
- Inputted billing information into accounting system with accuracy, contributing to streamlined financial operations
Certified Nursing Assistant/Caregiver
5 Months- Communicated changes in patient condition to nursing staff promptly, ensuring timely interventions
- Executed basic nursing tasks including dressing changes and wound care to support patient recovery
- Ensured nursing staff compliance with safety protocols and regulations, resulting in a reduction of patient safety incidents
- Developed and supervised nursing staff to ensure quality patient care and staff development
- Provided guidance and support to nursing assistants and other healthcare personnel while training and supervising junior care staff to support the delivery of safe and effective nursing care
- Guided and supported nursing assistants and healthcare personnel while training junior staff to enhance delivery of safe and effective care
Service Representative
1 Year 11 Months- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provide accurate information regarding products and services.
- Gathered customer feedback through surveys to inform enhancements in customer service.
- Gather customer feedback through surveys and use the data to improve customer service.
- Streamlined customer service processes, leading to reduced wait times and fewer complaints.
- Made outbound calls to obtain account information
- Mentored new employees on procedures and policies, fostering team competency and adherence to best practices.
Cashier
3 Years 8 Months- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register with accuracy, processing various payment methods to ensure smooth transactions.
- Delivered exceptional customer service while promoting loyalty programs, enhancing customer retention and sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Organized promotional displays or arranged merchandise on counters or tables to promote sales
Education
High School Diploma
Skills
Patient care
Vital signs monitoring
Bathing assistance
Feeding assistance
Wound care
Dressing assistance
Patient transfers
Time management
Compassion and empathy
Timeline
Cna
Golden Age Nursing Home
03.2024 - CurrentRead More
Certified Nursing Assistant/Caregiver
ShiftKey Medical Staffing Travel
03.2024 - CurrentRead More
Clerk
North Sunflower Medical Center
05.2023 - 02.2024Read More
Certified Nursing Assistant/Caregiver
Cleveland Nursing & Rehabilitation
11.2022 - 04.2023Read More
Service Representative
Sedgwick Claims Management Services
10.2020 - 09.2022Read More
Cashier
Sullivan’s Grocery Store
01.2017 - 09.2020Read More
Ruleville Central High School
High School Diploma
Read More