James Kalbach Kalbach
RIVERVIEW
Summary
Resourceful ambassador with a proven track record in customer service and team collaboration. Committed to enhancing public perception and resolving customer concerns through active listening and constructive feedback.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambassador
Busch Gardens Tampa Bay
RIVERVIEW
01.2025 - Current
- Facilitated communication between customers and management to resolve issues effectively.
- Represented Ambassador professionally, ensuring positive public perception.
- Actively listened to customer concerns, fostering trust and providing constructive feedback.
- Participated in training sessions to enhance understanding of company values and services.
- Collaborated with leadership to maintain professionalism and operational efficiency.
Server
Sunrise Boba and Tea
RIVERVIEW
04.2024 - 08.2024
- Delivered exceptional customer service in fast-paced boba tea environment.
- Prepared beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of serving area and dining space.
- Accurately handled cash transactions and processed payments efficiently.
- Engaged with customers to enhance experiences and promote specials.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Took orders accurately and promptly while explaining menu options to guests.
- Checked food quality before serving to ensure satisfaction.
Team Member
Firehouse Subs
Riverview
07.2023 - 10.2023
- Prepared sandwiches and salads based on customer specifications.
- Assisted customers with menu selections and addressed ingredient inquiries.
- Operated cash register, processing transactions efficiently.
- Maintained clean and organized work area throughout shift.
- Executed opening and closing duties, including restocking and cleaning.
- Monitored food item expiration dates to ensure freshness.
- Communicated with customers, employees, and vendors to resolve issues.
- Followed food safety guidelines to uphold product quality.
Cashier
Dollar Tree
Riverview
11.2021 - 07.2023
- Processed customer transactions accurately to minimize wait times in busy retail environment.
- Maintained balanced cash drawer and completed daily register reconciliations.
- Ensured store cleanliness and organized merchandise displays for optimal presentation.
- Handled returns and exchanges per company policies to enhance customer satisfaction.
- Operated cash register to process payments through various methods efficiently.
- Greeted customers, addressed inquiries, and provided product information.
- Stocked shelves with merchandise to maintain inventory levels as needed.
- Resolved customer complaints following company procedures to uphold service standards.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05-2028
High School Diploma -
East Bay High School
Gibsonton, FL05-2024
Skills
- Customer service
- Team collaboration
- Critical thinking
- Time management
- Effective communication
- Brand awareness
- Adaptability and flexibility
- Reliability
- Public relations
- Conflict management
- Problem resolution
Certification
Business Certification
Timeline
Ambassador
Busch Gardens Tampa Bay
01.2025 - Current
Server
Sunrise Boba and Tea
04.2024 - 08.2024
Team Member
Firehouse Subs
07.2023 - 10.2023
Cashier
Dollar Tree
11.2021 - 07.2023
Bachelor of Arts - Criminology
University of South Florida
High School Diploma -
East Bay High School