James "Kyle" Windham
Carrollton
Summary
Dynamic leader with a proven track record at RaceTrac, excelling in customer service and team leadership. Enhanced customer satisfaction and streamlined operations, fostering a culture of productivity and engagement. Skilled in staff training and time management, achieving significant improvements in service delivery and operational efficiency.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
RaceTrac
Lewisville, TX
02.2020 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cashier
RaceTrac
Lewisville, TX
09.2015 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Babies "R" Us
Lewisville, TX
11.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Server
Souper Salad Restaurant
Lewisville, TX
11.2009 - 07.2011
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Server
Golden Corral Buffet
Lewisville, TX
07.2007 - 05.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Computer Science
Texas State Technical College
Waco, TX05-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
Certification
- Network+ Certification - CompTIA.
- Dante Level 1 and 2 Certifications – Audinate Pty Ltd.
- Cisco Certified Network Associate Routing & Switching (CCNA R&S) - Cisco Systems, Inc.
Languages
American sign lauange
Limited Working
Timeline
Manager
RaceTrac
02.2020 - 02.2023
Cashier
RaceTrac
09.2015 - 02.2020
Cashier
Babies "R" Us
11.2014 - 09.2015
Server
Souper Salad Restaurant
11.2009 - 07.2011
Server
Golden Corral Buffet
07.2007 - 05.2009
- Network+ Certification - CompTIA.
- Dante Level 1 and 2 Certifications – Audinate Pty Ltd.
- Cisco Certified Network Associate Routing & Switching (CCNA R&S) - Cisco Systems, Inc.
Associate of Applied Science - Computer Science
Texas State Technical College
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