James L Newton
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Always willing To give my best and to do what is asked of me in any circumstances.
Overview
7
7
years of professional experience
Work History
Electrician Helper
Quality Electric Service
04.2025 - Current
- Installed outlets, switches,
- Followed safety procedures while working around high voltage electricity sources.
- Dug trenches and created holes to pull conduit and install supports.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
- Used tools to safely measure, cut and bend wire.
Customer Service Representative
Highview Hardware
Louisville , KY
03.2025 - Current
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
2DA Ramp Supervisor
United Parcel Service, UPS
Louisville, KY
04.2023 - 06.2024
- Directed and supervised ramp Employees to ensure compliance with safety standards, policies and procedures. while also ensuring the Job is done efficiently and correctly.
- Inspected cargo for accuracy of documentation and weight requirements by checking the slic to ensure all the weights and can manifest match while loading to ensure safety of flight.
- Loading and unloading aircraft cargo to ensure that all cans are sent to the proper destination.
- Ensuring that all necessary paperwork is completed accurately prior to flight departures by making sure NOTOC is efficient and signed off by the Captain of the Aircraft. Also ensuring the security Walk off is done correctly, then turning it into the proper supervisor who is currently overseeing ramp operations.
- Inspected cargo for accuracy of documentation and weight requirements.
2DA Ramp Employee
United Parcel Service, UPS
Louisville, KY
07.2022 - 04.2023
- Utilized heavy machinery, specifically ramp unload equipment, during employment as a Ramp Unload employee to load and unload aircraft.
- Understood and followed oral and written directions that was handed down to my supervisor
- Demonstrated leadership by helping to train others on equipment.
Customer Service Representative
Cracker Barrell
Louisville, KY
03.2020 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved customer service wait times to mitigate complaints.
Customer Service Representative
Highview Hardware
Louisville, KY
05.2018 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services by helping people find what they need and what products to use.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Desales High School
Louisville, KY05-2022
The De Paul School
Louisville, KY05-2018
Skills
- Operational Efficiency
- Vehicle Inspection
- Heavy Lifting
- Safety Procedures
- Problem-Solving
- Equipment Inspection
- Team Leadership
- Dependable and Responsible
- Crew Operation Improvement
- Vehicle operation
- Daily assignments
- Work Coordination
- Product Knowledge
- Customer Relations
- Adaptive team player
- Prioritization
- Positive and professional
Affiliations
Fishing
Camping
Animals (chickens, Dogs)
General outdoor activities
Accomplishments
- Promotion to Frontline Supervisor
References
References available upon request.
Timeline
Electrician Helper
Quality Electric Service
04.2025 - Current
Customer Service Representative
Highview Hardware
03.2025 - Current
2DA Ramp Supervisor
United Parcel Service, UPS
04.2023 - 06.2024
2DA Ramp Employee
United Parcel Service, UPS
07.2022 - 04.2023
Customer Service Representative
Cracker Barrell
03.2020 - 01.2021
Customer Service Representative
Highview Hardware
05.2018 - 08.2018
High School Diploma -
Desales High School
The De Paul School
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