James M. Gordon
11030 Town View Dr, Jacksonville,FL
Summary
Investment Advisor with 12+ years of demonstrated financial services experience, driving sales, and customer service excellence. Delivered best-in-class wealth management solutions: mutual fund, stock, ETF, annuity, life, health, alternative, and private investments. Achieved sales recognition while building, guiding, and nourishing client relationships, and satisfaction. Resourceful, hardworking, communicative, and passionately dedicated to satisfying customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Care Representative
SelectQuote
Jacksonville, FL
07.2024 - 12.2024
- Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
- Responded to customer inquiries related to their enrollment status or other issues.
- Coordinated with internal departments on complex cases that require additional follow-up or action.
- Adhered strictly to all HIPAA privacy rules when handling confidential patient information.
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
- Reviewed applications to verify accuracy and completeness of information provided.
- Informed applicants of other agencies providing useful or related assistance.
Investment Solutions Representative
Fidelity Investments
Jacksonville, FLORIDA
02.2023 - 12.2023
- Established strong client relationships through consistent contact and follow-up.
- Identified and performed appropriate investment solutions based on customer needs.
- Maintained detailed records of customer accounts and transactions.
- Reviewed portfolio performance to ensure adherence to client goals.
- Promptly resolved inquiries related to investment concerns from customers.
- Provided guidance on potential tax implications of investments.
- Collaborated with various departments to support trade execution processes.
- Ensured compliance with company standards and regulations during transaction documentation and execution.
Registered Investment Advisor
Woodbury Financial Services (sold practice)
San Francisco, CA
04.2014 - 05.2020
- Established and expanded strategic client relationships, enhancing service responsiveness and driving sales growth.
- Delivered financial, life, annuity, LTC, health, and investment proposals to individuals and small businesses, fostering new client connections.
- Conducted client reviews to align goals with performance metrics and identify sales opportunities.
- Developed comprehensive financial plans, implementing traditional and alternative investment solutions focused on retirement and health planning.
- Generated leads, scheduled appointments, and cultivated sustainable customer relationships.
- Partnered with CPA and attorney principals to create alliances for providing independent professional financial solutions.
Registered Investment Advisor
AXA ADVISORS, LLC
San Francisco, CA
11.2011 - 04.2014
- Generated and developed leads, scheduled appointments and built sustainable customer relationships and sales.
- Acquired and built quality strategic client relationships to deliver responsive client service and drive new business sales.
- Delivered financial, life, and investment proposals to individuals and small business owners to build new client relationships. Conducted client reviews to align goals with actual performance and identity new sales opportunities.
- Developed and presented comprehensive financial plans; implemented traditional and alternative investment solutions with core focus in retirement, life, college, and health planning to expand client household sales to individuals and small businesses.
- Partnered with senior AXA associates as lead presenter to drive complex annuity sales to wealth management clients.
Exclusive Financial Specialist.
Alstate Financial Services, LLC
San Francisco, CA
07.2003 - 10.2006
- Achieved or surpassed company-defined sales quotas during my affiliation.
- Built successful working relationships with multiple Agency owners to deliver financial solutions to P&C and Auto clients.
- Performed comprehensive risk assessments to devise cross-selling solutions for life insurance, annuities, health insurance, educational, and disability to drive client sales.
- Presented and explained coverage options to potential policyholders, answering questions or concerns.
- Explained risk adjusted solutions to investment clients to drive customer satisfaction and cross-selling opportunities.
- Developed and delivered life insurance, legacy, and estate planning solutions to individual and business prospects/clients to meet sales goals.
- Conducted in-home and group presentations to provide detailed explanations of policy illustrations and benefits to clients, families, and small business partners.
Education
BBA - Economics
Kent State University
Kent, OHMaster of Arts - Educational Statistics And Research Methods
Teachers College of Columbia University
New York, NYSkills
- Financial strategy planning
- Client risk assessment
- Proposal development
- Investment analysis
- Document management
- Performance reviews
- Trading operations management
- Regulatory compliance
- CRM proficiency
- Critical thinking
Certification
- Chartered Retirement Planning Counselor - College of Financial Planning
- Certified Financial Planner - active study
Active Licenses
- Florida Insurance - Life, Variable Annuity & Health
- Series 65 - Investment Advisor Representative
- Series 7; Series 6; Series 63
- CFTC & Series 39 - inactive
Recognition
- MDRT - Million Dollar Round Table
- Honor Ring - Allstate
- Golden Eagles - Allstate
- #1 in CFTC class
Accomplishments
- MDRT - Million Dollar Round Table -Life Insurance
- Golden Eagles Sales Awards
Timeline
Customer Care Representative
SelectQuote
07.2024 - 12.2024
Investment Solutions Representative
Fidelity Investments
02.2023 - 12.2023
Registered Investment Advisor
Woodbury Financial Services (sold practice)
04.2014 - 05.2020
Registered Investment Advisor
AXA ADVISORS, LLC
11.2011 - 04.2014
Exclusive Financial Specialist.
Alstate Financial Services, LLC
07.2003 - 10.2006
BBA - Economics
Kent State University
Master of Arts - Educational Statistics And Research Methods
Teachers College of Columbia University
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