Sales Agent with 20 years of experience in sales and client relationship management. Demonstrated success in developing customized insurance solutions and driving significant sales growth. Expertise in leading teams to meet and exceed company goals while maintaining high customer satisfaction and loyalty.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
SelectQuote
Clarksville, Tennessee
03.2025 - Current
Educate clients about various insurance options and benefits available with 10 different carrier appointments.
Guide clients through the application and underwriting process effectively.
Effectively maintained high one call close ratios within the division.
Life Insurance Agent
Corebridge Direct (Formerly AIG Direct)
Nashville, TN
08.2018 - 03.2025
Built and nurture client relationships, enhancing customer satisfaction and loyalty through personalized life insurance solutions.
Assisted clients in selecting the proper life insurance solutions for their needs.
Provided personalized service to clients by phone.
Leveraged CRM software for efficient client data management and streamlined sales activities, optimizing operational efficiency.
Educated clients on life insurance policy options, leading to informed decision-making and increased policy uptake.
Communicated with clients to understand needs and identify best policies for each case.
Resolved customer issues in a timely manner while providing excellent customer service.
Ensured compliance with all applicable laws when issuing policies or making recommendations.
Achieved sales targets through effective client presentations and follow-up.
Currently licensed in 49 US States.
Area Sales Manager
DILLARD'S
Nashville, TN
01.2009 - 08.2018
Managed $6M department, overseeing and directing all operational functions including inventory management, merchandising, staff management, and customer service
Hired and trained department staff in effective customer service techniques and manage all aspects of personnel development to ensure employee retention
Analyzed profit/loss reports to identify business trends and update strategies as necessary
Worked with customers to understand any issues and apply problem-solving techniques for prompt resolution
Successfully launched new brands to expand new labels on a company-wide basis, providing staff training and overseeing on- and off-site events and marketing activities
Recognized as the top-ranking Sales Manager for five consecutive years
Musician
Nashville, TN
01.2003 - 01.2009
Organized logistics for stateside and international touring band and managed business-to-business contracts through effective negotiation
Conducted product development for marketing and sales efforts
Organized meet-and-greet events.
District Sales Manager
TEXAS BOOT/BOOT COUNTRY
Nashville, TN
01.2000 - 01.2001
Oversaw store operations for the mid-south region
Area Sales Manager/Store Manager
Texas Boot Company
Nashville, TN
01.1997 - 01.2000
Assistant Store Manager
Texas Boot Company
Nashville, TN
02.1994 - 01.1997
Education
Bachelor of Arts - Corporate Communications
AUSTIN PEAY STATE UNIVERSITY
Clarksville, TN
Skills
Customer Retention
Risk Assessment
Regulatory Compliance
Strong interpersonal skills
Client needs analysis
Sales Pipeline Management
Financial Analysis
Consultative Selling
Policy Knowledge
Policy analysis
Certification
Accident and Health Insurance License : Issued 09/2018
Behavioral Health Specialist (68x) at Department of Defense, United States ArmyBehavioral Health Specialist (68x) at Department of Defense, United States Army