Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Work Availability
Software
Interests
Timeline
James Manzo

James Manzo

Boca Raton,FL
Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor Frankl

Summary

Dynamic and results-driven professional with extensive experience at Mario's Osteria, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales through effective employee training and inventory management. Recognized for maintaining composure under pressure while resolving customer concerns, and fostering loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Supervisor/Assistant Manager

Mario's Osteria
Boca Raton, FL
08.2023 - Current
  • Reviewed and identified operational and customer service gaps, and implemented improvements to enhance efficiency, quality, satisfaction, and company standards.
  • Distributed tasks and ensured timely completion.
  • Assisted customers in selecting products that best met their needs, resulting in improved sales and customer loyalty.
  • Resolved customer concerns quickly and professionally, maintaining composure under pressure and diffusing tense situations, maintaining a positive brand image.
  • Handled daily opening and closing responsibilities.
  • Trained, coached, and supervised staff and new hires in service excellence, product knowledge, and operational procedures.
  • Developed and managed staff schedules to ensure optimal coverage during high-traffic periods.

Take-Out Specialist

Mario's Osteria
Boca Raton, FL
08.2023 - Current
  • Packaged food items for take-out customers.
  • Verified customer orders to ensure accuracy.
  • Managed Expo
  • Provided friendly customer service while interacting with guests in person or over the phone.
  • Assisted in maintaining store cleanliness, including wiping down surfaces, sweeping floors, and taking out trash.
  • Kept work area organized throughout shift hours.
  • Performed inventory management duties by tracking stock levels.
  • Processed payments using a cash register and credit and debit card machine.
  • Assisted in preparing condiments for sandwiches, salads, and other dishes.
  • Greeted customers and provided them with menu options.
  • Coordinated with kitchen staff to prepare food items as ordered.

Busser/Utility Worker

Granger's Grille
Delray Beach, FL
01.2023 - 06.2023
  • Engaged with guests in a polite and friendly manner to enhance the dining experience.
  • Greeted customers and answered questions about menu items.
  • Ensured that each table was properly set before seating guests.
  • Provided quick and efficient clearing and resetting of tables.
  • Expedited food to tables to assist servers during busy periods.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Restocked dining room with plates, glassware, and utensils, maintaining workstation supplies.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • The only employee to receive a raise.

Education

High School Diploma -

Boca Raton High, Boca Raton, FL
05-2025
  • ServSafe certified
  • AP Student
  • Honor Roll student

Skills

  • Customer service
  • Sales support
  • Team building
  • Team leadership
  • Inventory management
  • Technical aptitude
  • Employee training
  • Money handling

Certification

  • ServSafe Certified
  • Agriculture Associate (Junior High)
  • Adobe Certified (Junior High)

Languages

English
Proficient (C2)
C2

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Google Workspace

Microsoft Office

Cloud Storage

FL Studio

Interests

Music

Photography

Fashion

Team Sports

Travel

Timeline

Supervisor/Assistant Manager - Mario's Osteria
08.2023 - Current
Take-Out Specialist - Mario's Osteria
08.2023 - Current
Busser/Utility Worker - Granger's Grille
01.2023 - 06.2023
Boca Raton High - High School Diploma,

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