Jameson Glover
Falls Church,VA
Summary
I am a detail-oriented and customer-focused professional with over 14 years of
experience in service and support roles. I have a proven track record of providing
excellent customer service, resolving technical issues, and handling
administrative tasks efficiently. I pride myself on my ability to maintain a calm and
welcoming environment while multitasking, ensuring that all visitors and staff feel
valued and supported. I am eager to bring my friendly demeanor and
organizational skills to a front desk role, where I can ensure smooth operations
and a positive experience for everyone I assist.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician
Field Nation
2010.01 - Current
- Greeted and assisted customers, ensuring their needs were met with a smile and a solution-focused mindset
- Managed front-line support for hardware and software issues, providing quick resolutions while maintaining a friendly and helpful demeanor
- Installed and maintained systems for various business clients, ensuring seamless functionality and clear communication throughout each project
- Organized and maintained records of installations, troubleshooting, and customer interactions, ensuring all documentation was accurate and up-to-date
- Trained users on new equipment and systems, simplifying technical information and boosting confidence for non-technical individuals
- Delivered exceptional customer service by listening carefully, providing accurate information, and resolving complaints efficiently.
Education
High School Diploma -
Halie Turner Private School
Dothan, AL1992-03
Certification - Cyber Security
OBRIZUM ISC2
OnlineSkills
- Customer Service Excellence
- Communication
- Multitasking & Organization
- Administrative Support
- Problem Solving
- Technical support
- System Installation
- Equipment Repair
- Technical Troubleshooting
- Device Installation
- Preventive Maintenance
- Troubleshooting and repair
- Repair and Installation
- Power Tools
- Web Security
- Courteous and Professional
- Customer consulting
- Problem-Solving
- Training and mentoring
- Accountability and Work Ethic
- Valid Driver's License
- Teamwork and Coordination
- Positive Attitude
- Hardware Repair
Certification
- CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: Computer Basics, Hardware, and Operating Systems
- Pursuing A+ CompTIA Certification
- Pursuing Cyber Security Certification
Additionalinformation
U.S. Citizen, Falls Church, VA, 22041, Fluent in English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Technician
Field Nation
2010.01 - Current
High School Diploma -
Halie Turner Private School
Certification - Cyber Security
OBRIZUM ISC2
- CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: Computer Basics, Hardware, and Operating Systems
- Pursuing A+ CompTIA Certification
- Pursuing Cyber Security Certification
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