Isabel M Batista
Queens
Summary
Field service technician with extensive experience at Altice USA, specializing in equipment maintenance and technical troubleshooting. Achievements include significant improvements in customer satisfaction through effective communication and problem-solving. Skilled in managing installations and repairs while ensuring system integrity and mentoring team members for operational excellence.
Overview
29
29
years of professional experience
Work History
Field Service Technician
Altice USA
09.2007 - Current
- Maintained system integrity from tap to customer equipment. Serviced all equipment from the tap to customers' homes. Installed, repaired, or replaced all equipment and defective devices.
- Spliced RG 11/6 cable, telephony interface, cable cards for TIVO DVR, digital antennas, CAT 5/6, RJ45, and connectors.
- Educated customers in a comprehensive and professional manner regarding the use of cable tv, equipment, services, products and programming the use of pc hardware, remotes, channels, WiFi and software applications. Performed administrative tasks using the appropriate company documentation and tools relating to the installation and services of equipment.
- Mentored team members and grounded homes and businesses to con-ed and water. Recognized hot lines and wires using proper tools and followed protocols with PPE.
Bartender
Eva Melendez
Queens
01.2023 - 01.2026
- Crafted and served unique cocktails and beverages, enhancing customer satisfaction.
- Engaged with customers to foster a welcoming atmosphere, contributing to repeat business.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted in training new bartenders on techniques and customer service.
- Developed specialty drink recipes to attract diverse clientele and promote creativity.
- Managed inventory and ordered supplies, ensuring consistent stock availability for peak service.
- Handled cash transactions accurately and processed payments efficiently.
- Collaborated with kitchen staff to ensure timely service during busy hours.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
Field Service Technician
Vision PRO Contracting
07.2002 - 01.2007
- Serviced equipment from tap to customer locations, installing, repairing, or replacing telephony and data cables (RG 6/11, CAT5/6), converters, modems, and connectors. Managed cable reconnections and disconnections. Collected equipment from disconnected residential and business customers.
- Maintained system integrity from tap to customer equipment for residential and commercial customers. Installed video cameras with WiFi services.
- Educated customers on usage of cable TV equipment and related products. Guided them in programming PC hardware, WiFi, remotes, phone services, channels, and software applications. Provided mentoring as needed and coordinated with other departments to enhance customer satisfaction.
Rebuild Supervisor
International Fiber Communications Incorporated
05.2000 - 07.2002
- Oversaw construction rebuilds, supervising team of technicians for fiber rebuilds and RG500/750 coaxial cable runs per easement and aerial specifications.
- Conducted quality control and safety performance assessments monthly, weekly, and daily; utilized blueprints for new or replacement cable/fiber runs in specified locations.
- Conducted a training class on PPE equipment and safety course on a weekly basis. Interacted weekly and daily with cable company on meetings for construction rebuilds.
- Resolved customer issues daily, ensuring customer satisfaction through effective communication and support.
- Distributed work-related equipment, tools, trucks, technicians' hourly reports, and paychecks.
Fiber Supervisor/ Construction Coordinator
Sordoni Skanska/RCN
01.1997 - 05.2000
- Administered contractor performance across multiple projects, ensuring compliance with agreements and facilitating new rebuild initiatives. Managed concurrent construction projects and prepared daily progress reports while coordinating communications with contractors and project managers.
- Monitored project progress, ensuring material availability and adherence to safety specifications.
- Installed fiber optic runs through manholes, buildings, and underground systems.
- Identified locations of pipelines, PVC equipment, and access roads based on specific project specifications.
- Reviewed blueprints schematics and diagrams to monitor progress and quality of work.
- Engineered drawings blueprints and ensuring compliance with all federal and state laws for various activities.
- Updated project documentation and reported on progress, obstacles, and timelines.
- Supported construction manager with scheduling tasks and maintained organized filing of paperwork.
Education
Associate Degree - Legal Assistant/Paralegal
Plaza College
12.2019
Skills
- Equipment maintenance and repair
- Technical troubleshooting
- Cable and fiber installation
- Hardware installation
- Preventive maintenance strategies
- Electrical troubleshooting
- Web security measures
- Technical support services
- Diagnostic testing and analysis
- Software configuration management
- Project management
- Technical documentation expertise
- Safety compliance standards
- Quality assurance practices
- Problem solving techniques
- Team supervision and mentorship
- Effective communication skills
- Team collaboration strategies
- Conflict resolution methods
- Customer service excellence
- Hand and power tools proficiency
- Data analysis and collection
- Programming knowledge
- Cocktail preparation and mixology
- Customer engagement strategies
- Inventory management systems
- Cash handling procedures
- Bar sanitation practices
- Attention to detail in service delivery
- Fluency in Spanish and alcohol awareness
Languages
- Fluent
- Spanish And English Language, Fluent
Timeline
Bartender
Eva Melendez
01.2023 - 01.2026
Field Service Technician
Altice USA
09.2007 - Current
Field Service Technician
Vision PRO Contracting
07.2002 - 01.2007
Rebuild Supervisor
International Fiber Communications Incorporated
05.2000 - 07.2002
Fiber Supervisor/ Construction Coordinator
Sordoni Skanska/RCN
01.1997 - 05.2000
Associate Degree - Legal Assistant/Paralegal
Plaza College