Open To Work
Jameson Glover
IT Support Technician
Odenton,MD
Summary
IT Support Technician with 5+ years of recent hands-on experience providing deskside support, endpoint deployment, hardware troubleshooting, and end-user technical service in fast-paced enterprise environments. Known for owning issues from setup through resolution, maintaining accurate asset and support documentation, and delivering dependable support that reduces downtime and keeps operations moving. Brings a strong mix of technical troubleshooting, customer support, and day-to-day operational reliability. Aiming to apply IT support expertise to help a dynamic company improve end-user experience, strengthen daily IT operations, and support business growth.
Overview
7
7
years of professional experience
1
1
A+ Certification
Work History
IT Support Technician
Apex Systems @ Inova Health System
Fairfax, VA
10.2024 - Current
- Own deskside support for a large endpoint environment of 500+ devices, resolving Windows 10/11, hardware, peripheral, and connectivity issues to maintain user productivity.
Drove more than 900 endpoint deployments and refreshes, leading staging, configuration, installation, validation, and go-live support in a high-visibility healthcare environment.
Led workstation and peripheral installs, moves, and replacements, ensuring systems were deployed to standard and fully documented for clean asset tracking and operational readiness.
Supported clinical and administrative end users by troubleshooting workstations, printers, badge readers, PACS stations, and related peripherals while maintaining calm, professional communication.
Owned asset-tag recording, deployment status updates, and support documentation, improving equipment traceability and reducing handoff errors across teams.
Provided escalation support and day-to-day guidance to Tier 1 technicians, helping resolve issues faster, reduce rework, and keep support workflows on schedule.
Drove quality and readiness checks before go-live, identifying setup issues early and reducing downstream support disruptions.
Independent IT Support Technician
Field Nation
Remote & On-Site
03.2019 - 01.2024
- Provided IT support for end users by installing, configuring, and troubleshooting desktops, Windows systems, peripherals, POS devices, and related hardware.
Owned device setup and deployment readiness for 300+ systems, ensuring equipment was configured correctly and ready for immediate business use.
Performed 100+ Windows rebuilds and reinstalls, completing updates, testing, and final validation to improve reliability and reduce support escalations.
Resolved hardware and software issues through diagnostics, repair, and preventive support, helping reduce recurring failures and maintain productivity.
Developed user-facing handoff materials and support guidance that lowered repeat questions and improved adoption after setup or service.
Maintained strong service quality through clear communication, accurate documentation, and dependable issue resolution in user-facing IT support environments.
Education
High School Diploma -
Skills
- Deskside Support
- End-User Support
- IT Support
- Desktop Support
- Help Desk Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows 10/11
- Laptop and Desktop Support
- Printer and Peripheral Support
- Device Imaging and Deployment
- Endpoint Refresh
- Asset Management
- Inventory Control
- Workstation Setup
- User Onboarding Support
- Microsoft 365
- Microsoft Teams
- VPN Support
- Remote Support Tools
- Technical Documentation
- Ticket and Status Tracking
- Escalation Support
- Customer Service
- Healthcare IT Support
Certification
- Google Cybersecurity Professional Certificate (2025)
- CompTIA A+ Certified
- CompTIA Security+ (In Progress)
ADDITIONAL INFORMATION
- Clearance: U.S. Citizen — Eligible for Public Trust / Secret
- Soft Skills: Dependable, analytical, collaborative, documentation-driven, customer-focused
Timeline
IT Support Technician - Apex Systems @ Inova Health System
10.2024 - Current
Independent IT Support Technician - Field Nation
03.2019 - 01.2024
Halie Turner Private School - High School Diploma,