Destinee Mayes
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Deskside Support Technician - Lead
Global Evangelism Inc
06.2019 - Current
- Troubleshot problems or issues with desktops and laptops.
- Supported operating system and various tools and applications.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems. I used Cisco programs such as Cisco Secure Client, Cisco ISE, Cisco Secure X and Stealthwatch.
- Tested new software and hardware prior to deployment.
- Used PXE to image laptops and Computer towers such as Dell, Lenovo and Microsoft.
- Used Active Directory to move employees or devices to specific groups to grant necessary permissions and reset passwords.
- Used SysAid ticketing system to submit incident and request tickets. Closed average of 5-7 tickets per day.
- Managed average of 15-20 calls per day.
- Used Cisco Unity and Cisco Call Manager to create and manage office phones.
- Jamf Pro used to manage and push applications and updates to Apple devices.
- Apple School Manager and Apple Business Manager to manage Apple devices such as iPads, MacBooks, iMacs and Apple TVs.
- Used both Connected Physical Access Manager and Aviglion Alta to manage badge access for employees.
Data Entry Specialist
Global Evangelism Inc
10.2017 - 06.2019
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Identified data entry errors and reported to necessary departments.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Cornerstone Christian Schools
San Antonio, Texas05.2012
Skills
Resolve Technical Problems
- Component Replacements
- Organizational Skills
- Software Release and Rollout
- Employee Computer Support
- Hardware Repair
- Technical Support and Assistance
- Microsoft Windows, Office 365 and MacOS
- Troubleshooting Network Issues
- Deskside Support
- Collaborative Team Player
- Hardware Evaluation
Timeline
Deskside Support Technician - Lead
Global Evangelism Inc
06.2019 - Current
Data Entry Specialist
Global Evangelism Inc
10.2017 - 06.2019
High School Diploma -
Cornerstone Christian Schools
Similar Profiles
Amanda HamiltonAmanda Hamilton
Response Team Representative at Global Evangelism IncResponse Team Representative at Global Evangelism Inc
Jacobo RodriguezJacobo Rodriguez
Chief Operating Officer at Global Evangelism Inc.Chief Operating Officer at Global Evangelism Inc.
Neo Mei LinNeo Mei Lin
Secretary and Ministry Development Coordinator at Christian Nationals' Evangelism CommissionSecretary and Ministry Development Coordinator at Christian Nationals' Evangelism Commission